What type of bill do you get?

  • Rate G bill
    This rate applies to 90% of business customers, so it’s the most common type of bill for business customers.
  • Rate M bill
    This is the rate that applies to medium-power industrial, commercial and institutional customers (office buildings, hospitals, etc.).
  • Rate G-9 bill
    This is the rate that applies to companies with equipment that uses a significant amount of electricity over short periods (e.g., pumps for golf courses, chair lifts).
  • Rate L and LG bills
    Rate L applies to annual contracts under which electricity is intended chiefly for industrial use and the minimum billing demand is 5,000 kW or more. Rate LG applies to annual contracts under which electricity is not intended chiefly for industrial use with a minimum billing demand of 5,000 kW or more.
  • Rate D bill
    This rate applies to homes, farms and multiunit residential buildings.
    • Bimonthly bill
    • Monthly bill (Equalized Payments Plan – EPP)
    • Equalized Payments Plan bill with billing demand
  • Rate DM bill
    This rate applies to multiunit residential buildings with bulk metering.

Rate G bill

Which part would you like more details about?

Bill (Rate G)

Section 1 : Header of the bill at rate G

Billing address

Address where your bill is sent. It may differ from the service address, especially if you have it sent to a proxy holder, like your accountant.

Bill

Bill number, different every time.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec.

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Customer services

Hydro-Québec contact information

Section 2 : Important message of the bill at rate G

Account status

Transactions on the account between two billing dates.

Payments made

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.).

Amounts
  • Past due amount: Sum of previously billed amounts not settled by the due date
  • Other amounts: Reconnection charge, guarantee deposit, etc.
  • Total amount for this account: Total balance of account, including payments, credits, overdue amounts and amounts not yet due by the billing date

Section 3 : Status of the billing period at rate G.

Billing date and contracts covered

Details of contracts covered by this bill (contract number, service address and amount billed, including GST and QST). Certain additional charges may appear here, such as administration charges or charges for payments (by cheque or online) not honored by your financial institution (an NSF cheque, for example).

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Section 4 : Detachable part.

Payment stub

Detach this part and return it with your payment.

This section may include special messages. For example, if you have a payment arrangement, it will show that the amount due does not include the installment specified in the arrangement. If applicable, it will also show that the amount due does not cover the total amount of the account.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. This amount may be different from the total amount for this account, especially if the account has several contracts associated with it.

Payment amount

Remember to enter the amount of your payment in the space provided

Reverse of bill

Back of the bill at rate G.

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal service agreement concluded with Hydro-Québec in order to obtain electricity service at a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, in whole or in part, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is not honored by your financial institution.

Equalized Payments Plan (EPP), Pre-authorized Debit (PAD) and Online Billing (OB)

The EPP lets you spread your annual electricity costs over 12 months without charge. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to the amount of electricity actually used. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online. You can register for any of these services in your Customer Space and read the terms and conditions at www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or a payment guarantee as a condition for entering into a new electricity service contract or for any existing contract in certain circumstances. The deposit amount is equal to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, go to www.hydroquebec.com or contact customer services by calling the telephone number on your bill.

Service interruption for nonpayment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before the power is cut. Service can be cut off at any address for which you are responsible. If the survival of someone in your household depends on an electrical device such as a respirator, it is your responsibility to notify us immediately.

Meter access

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

When you move, you remain responsible for the electricity bill at your old address until you formally terminate your service contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time if your contract is for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide at least 30 days’ written notice before your planned moving date.

Rates

The rate applicable to your electricity service contract is indicated on your bill. Your rate depends on the main type of electricity use at the service address, and is a domestic rate for the vast majority of residential customers. For more information on rates, go to www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any electricity used. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days in the billing period.

Regulations

To find out the regulations in effect, please see the Conditions of Electricity Service and Electricity Rates at www.hydroquebec.com. For printed copies, call 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary proxy and consent forms can be found online at www.hydroquebec.com/residentialor www.hydroquebec.com/business.

Questions? Please contact us.

Detailed statement with billing demand

You’re looking at the detailed statement part of a bill with billing demand.

Section 1 : Header of the detailed statement with billing demand at rate G

Service address

Address where electricity is used. This may be different from the billing address

Contract no. (9 digits)

Number associated with the service address.

Detailed statement

This provides a breakdown of electricity use for the service address covered by the contract. A detail such as “copy,” “Equalized Payments Plan,” “reprint,” “cancelled” or “adjusted” may be added.

Consumption period

Billing date, consumption period and number of days covered.

Section 2 : Important message of the detailed statement with billing demand at rate G

For your information

This section is for messages on various subjects. For example, it will show important information about your account or our services.

Power factor (PF) is calculated as follows:

PF = Real power / Apparent power x 100

Consumption calculation

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate

Meter

Your meter number (or numbers, if power demand in kilowatts and in kilovolt-amperes is metered by two separate meters)

Readings

New and preceding meter readings and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes (kVA) and kilowatts (kW), you don’t need to calculate the difference between the current and previous reading, since power demand is reset after each reading.

Section 3 : Period billed of the detailed statement with billing demand at rate G

Fixed charge

A daily fixed amount that you pay, no matter how much electricity you use. This amount is calculated on a monthly basis and is prorated to the number of days in the billing period.

Minimum demand

65% of maximum power demand during a consumption period that falls wholly within the winter period.

Apparent power

Highest power demand (kVA)

90% of apparent power

90% of power (kVA), expressed in kilowatthours (kW)

Real power

Power demand (kWh)

Billing demand

The power used to calculate your bill is maximum power demand (90% of kilovolt-amperes or 100% of kilowatts), but cannot be below the minimum contract power. Power demand over 50 kW is billed.

Electricity use

Total amount of electricity used in the billing period, in kilowatthours (kWh).

First and second tiers of kilowatthours consumed
  • First 15,090 kWh per month
    Kilowatthours consumed in first tier, prorated to the number of days in the billing period on a monthly basis (30 days)
    Price of first 15,090 kWh per month at April 1, 2012: $0.073/kWh
  • Rest of consumption (if applicable)
    Price of kilowatthours consumed in second tier
    Price of remaining energy consumed at April 1, 2012: $0.0485/kWh
Subtotal

Total before taxes, carried over to bill

Section 4 : Past consumption of the detailed statement with billing demand at rate G

Previous consumption

Table that allows you to track your electricity consumption over time.

Reverse of bill rate G with billing demand

Endos du relevé détaillé avec puissance tarif G

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal service agreement concluded with Hydro-Québec in order to obtain electricity service at a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, in whole or in part, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is not honored by your financial institution.

Equalized Payments Plan (EPP), Pre-authorized Debit (PAD) and Online Billing (OB)

The EPP lets you spread your annual electricity costs over 12 months without charge. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to the amount of electricity actually used. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online. You can register for any of these services in your Customer Space and read the terms and conditions at  www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or a payment guarantee as a condition for entering into a new electricity service contract or for any existing contract in certain circumstances. The deposit amount is equal to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, go to  www.hydroquebec.com  or contact customer services by calling the telephone number on your bill.

Service interruption for nonpayment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before the power is cut. Service can be cut off at any address for which you are responsible. If the survival of someone in your household depends on an electrical device such as a respirator, it is your responsibility to notify us immediately.

Meter access

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

When you move, you remain responsible for the electricity bill at your old address until you formally terminate your service contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time if your contract is for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide at least 30 days’ written notice before your planned moving date.

Rates

The rate applicable to your electricity service contract is indicated on your bill. Your rate depends on the main type of electricity use at the service address, and is a domestic rate for the vast majority of residential customers. For more information on rates, go to  www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any electricity used. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days in the billing period.

Regulations

To find out the regulations in effect, please see the Conditions of Electricity Service and Electricity Rates at  www.hydroquebec.com.  For printed copies, call 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary proxy and consent forms can be found online at  www.hydroquebec.com/residential  or  www.hydroquebec.com/business.

Questions?  Please  contact us.

Detailed statement without billing demand (Rate G)

You are looking at the detailed statement part of a bill without billing demand.

Section 1 : En-tête du relevé détaillé sans puissance facturée tarif G

Service address

Address where electricity is used. This may be different from the billing address.

Contract no. (9 digits)

Number associated with the service address.

Detailed statement

This provides a breakdown of electricity use for the service address covered by the contract. A detail such as “copy,” “Equalized Payments Plan,” “reprint,” “cancelled” or “adjusted” may be added.

Consumption period

Billing date, consumption period and number of days covered.

Section 2 : Message important du relevé détaillé sans puissance facturée tarif G

Consumption calculation

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate

Meter

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.)

Readings

New and preceding meter readings and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes (kVA) and kilowatts (kW), you don’t need to calculate the difference between the current and previous reading, since power demand is reset after each reading.

Section 3 : Période facturée du relevé détaillé sans puissance tarif G

Fixed charge

The fixed charge is the amount you pay for the service itself, regardless of the how much electricity you use. It is set in relation to the fixed costs of providing electrical service, such as installing and reading the meter, metering, billing, collections and certain distribution system costs.

The fixed charge is calculated on a monthly basis and is prorated to the number of days in the billing period.

Electricity use

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

First and second tiers of kilowatthours consumed
  • First 15,090 kWh per month
    Kilowatthours consumed in first tier, prorated to the number of days in the billing period on a monthly basis (30 days)
    Price of first 15,090 kWh per month at April 1, 2012: $0.073/kWh
  • Rest of consumption (if applicable)
    Price of kilowatthours consumed in second tier
    Price of remaining energy consumed at April 1, 2012: $0.0485/kWh

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Subtotal

Total before taxes, carried over to bill

Section 4 : Past consumption of the detailed statement with billing demand at rate G

Previous consumption

Table that allows you to track your electricity consumption over time.

Reverse of bill

Back of the detailed statement without billing demand at rate G

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal service agreement concluded with Hydro-Québec in order to obtain electricity service at a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, in whole or in part, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is not honored by your financial institution.

Equalized Payments Plan (EPP), Pre-authorized Debit (PAD) and Online Billing (OB)

The EPP lets you spread your annual electricity costs over 12 months without charge. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to the amount of electricity actually used. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online. You can register for any of these services in your Customer Space and read the terms and conditions at  www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or a payment guarantee as a condition for entering into a new electricity service contract or for any existing contract in certain circumstances. The deposit amount is equal to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, go to  www.hydroquebec.com  or contact customer services by calling the telephone number on your bill.

Service interruption for nonpayment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before the power is cut. Service can be cut off at any address for which you are responsible. If the survival of someone in your household depends on an electrical device such as a respirator, it is your responsibility to notify us immediately.

Meter access

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

When you move, you remain responsible for the electricity bill at your old address until you formally terminate your service contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time if your contract is for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide at least 30 days’ written notice before your planned moving date.

Rates

The rate applicable to your electricity service contract is indicated on your bill. Your rate depends on the main type of electricity use at the service address, and is a domestic rate for the vast majority of residential customers. For more information on rates, go to  www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any electricity used. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days in the billing period.

Regulations

To find out the regulations in effect, please see the Conditions of Electricity Service and Electricity Rates at  www.hydroquebec.com.  For printed copies, call 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary proxy and consent forms can be found online at  www.hydroquebec.com/residential  or www.hydroquebec.com/business.

Questions?  Please  contact us.

Rate M bill

This is the rate that applies to medium-power industrial, commercial and institutional customers (office buildings, hospitals, etc.).

Which part would you like more details about?

Bill (Rate M)

Section 1 : Header of the bill at rate M

Billing address

Address where your bill is sent. It may differ from the service address, especially if you have it sent to a proxy holder, like your accountant.

Bill

Bill number, different every time

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Customer services

Hydro-Québec contact information

Section 2 : Important message of the bill at rate M.

Account status

Transactions on the account between two billing dates.

Payments made

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.).

Amounts
  • Past due amount: Sum of previously billed amounts not settled by the due date.
  • Outstanding amount: Sum of previously billed amounts that are not overdue.
  • Other amounts: Reconnection charge, guarantee deposit, etc.

Section 3 : Status of the billing period at rate M.

Billing date and contracts covered

Details of contracts covered by this bill (contract number, service address and amount billed, including GST and QST). Certain additional charges may appear here, such as administration charges or charges for payments (by cheque or online) not honored by your financial institution (an NSF cheque, for example).

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Section 4 : Past consumption.

Previous consumption on payment stub
Payment stub

Detach this part and return it with your payment. This section may include special messages. For example, if you have a payment arrangement, it will show that the amount due does not include the installment specified in the arrangement. If applicable, it will also show that the amount due does not cover the total amount of the account.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. This amount may be different from the total amount for this account, especially if the account has several contracts associated with it.

Payment amount

Remember to enter the amount of your payment in the space provided.

Reverse of bill (Rate M)

Back of the bill at rate M

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal agreement concluded with Hydro-Québec in order to obtain electricity service and applies to a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is refused by your financial institution.

Equalized Payments Plan (EPP), Pre-Authorized Debit (PAD) and Online Billing

The EPP lets you spread your annual electricity costs over 12 months without any fees. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to your actual consumption. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online. You can register for any of these services in your Customer Space and consult the applicable terms at www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or payment guarantee as a condition for entering into a new electricity service contract, or for any existing contract in certain circumstances. The deposit amount corresponds to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, visit www.hydroquebec.com or contact customer services by calling the telephone number on your bill.

Service interruption for non-payment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before power is cut. Service can be cut off at any premises for which the account holder is responsible. If the survival of someone in your household depends on the use of an electrical device such as a respirator, it is your responsibility to notify us immediately.

Access to the meter

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

If you move, you are responsible for paying your electricity bills until you formally terminate your contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time for a contract for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide Hydro-Québec with at least 30 days’ written notice before your planned moving date.

Rates

The rate applying to your electricity service contract is indicated on your bill. Based on the type of electricity use at the service address, it consists of a domestic rate for the majority of residential customers. For more information on rates, visit www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any consumption. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days of consumption in the billing period.

Regulations

For information about the regulations in effect, please consult the Conditions of Electricity Service and the Electricity Rates, available at www.hydroquebec.com. You may obtain a copy of these documents by calling 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, chapter A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary authorization form (consent or proxy) can be found online at www.hydroquebec.com/residential/ or at www.hydroquebec.com/business/.

Questions? Please Contact us.

Detailed Statement (Rate M)

Section 1 : Header of the detailed statement at rate M.

Service address

Address where electricity is used. This may be different from the billing address.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Detailed statement

This provides a breakdown of your consumption for the service address covered by the contract. A detail such as "copy," "Equalized Payments Plan," "reprint," "cancelled" or "adjusted" may be added.

Section 2 : Account statement for detailed statement at rate M

For your information

This section contains various messages or information about any payment guarantee you have made.

Calculating consumption

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate.

Meter

Your meter number (or numbers, if there are separate meters for power demand in kilowatts and in kilovolt-amperes).

Readings

Figures from the new meter reading and preceding meter reading and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes and kilowatts, you don't need to calculate the difference between the current and previous reading, since the power demand is reset after each reading.

Section 3 : Period billed of the detailed statement at rate M

Minimum demand

65% of maximum power demand during a consumption period that falls wholly within the winter period.

Apparent power

Highest power demand (kVA).

90% of apparent power

90% of power (kVA). The result is expressed in kilowatthours (kW).

Real power

Power demand (kW).

Billing demand

The power used to calculate your bill is maximum power demand (90% of kVA or 100% of kW), but is never below the minimum demand.

Consommation

Total energy consumption during period covered, in kilowatthours.

First and second tiers of kilowatthours consumed
  • First 210,000 kWh per month
    • Kilowatthours consumed in first bracket, prorated to the number of days in the billing period on a monthly basis (30 days).
    • Price of first 210,000 kWh per month, at April 1, 2012: $0.041/kWh
  • Remaining energy consumption (if applicable)
    • Price of kilowatthours consumed in second bracket
    • Price of remaining energy consumed at April 1, 2012: $0.0319/kWh
Subtotal

Total before taxes, carried over to bill.

Section 4 : Past consumption of detailed statement at rate M

Previous consumption

Table that allows you to track your electricity consumption over time.

Verso

Back of detailed statement at rate M

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal agreement concluded with Hydro-Québec in order to obtain electricity service and applies to a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is refused by your financial institution.

Equalized Payments Plan (EPP), Pre-Authorized Debit (PAD) and Online Billing

The EPP lets you spread your annual electricity costs over 12 months without any fees. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to your actual consumption. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online. You can register for any of these services in your Customer Space and consult the applicable terms at www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or payment guarantee as a condition for entering into a new electricity service contract, or for any existing contract in certain circumstances. The deposit amount corresponds to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, visit www.hydroquebec.com or contact customer services by calling the telephone number on your bill.

Service interruption for non-payment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before power is cut. Service can be cut off at any premises for which the account holder is responsible. If the survival of someone in your household depends on the use of an electrical device such as a respirator, it is your responsibility to notify us immediately.

Access to the meter

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

If you move, you are responsible for paying your electricity bills until you formally terminate your contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time for a contract for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide Hydro-Québec with at least 30 days’ written notice before your planned moving date.

Rates

The rate applying to your electricity service contract is indicated on your bill. Based on the type of electricity use at the service address, it consists of a domestic rate for the majority of residential customers. For more information on rates, visit www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any consumption. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days of consumption in the billing period.

Regulations

For information about the regulations in effect, please consult the Conditions of Electricity Service and the Electricity Rates, available at www.hydroquebec.com. You may obtain a copy of these documents by calling 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, chapter A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary authorization form (consent or proxy) can be found online at www.hydroquebec.com/residential or at www.hydroquebec.com/business.

Questions? Please Contact Us.

Rate G-9 bill

This is the rate that applies to companies with equipment that uses a significant amount of electricity over short periods (e.g., pumps for golf courses, chair lifts).

To gain a better understanding of your bill at this rate, call one of our representatives, who will be happy to answer any questions you may have.

Contact us

Rate L and LG bills

Rate L applies to annual contracts under which electricity is intended chiefly for industrial use and the minimum billing demand is 5,000 kW or more. Rate LG applies to annual contracts under which electricity is not intended chiefly for industrial use with a minimum billing demand of 5,000 kW or more

To gain a better understanding of your bill at this rate, contact your commercial officer, who will be happy to answer any questions you may have.

Rate D bill

This rate applies to homes, farms and multiunit residential buildings.

Don’t understand your bill? See point-by-point explanations.

What kind of bill do you want to see?

Bimonthly bill (Rate D)

You get your bill every two months.

Services provided to

Service address.

Bill

Bill number, different every time.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec.

Readings

Your meter records the consumption data. To determine how much electricty you’ve consumed in this billing period, your last meter reading is subtracted from most recent meter reading.

In most cases, the amount indicated on the meters is multiplied by 10, because the meter indicates only a tenth of the electricity you use. Some meters register at a different speed. The multiplier (MULT) used in your case is written on the meter.

Account no.

Reference number to provide whenever you pay your bill.

Contract no.

Number associated with the service address.

Electricity use

Your total consumption, in kilowatthours (kWh).

There’s a letter (E or R) after this figure.

  • The E (for estimated consumption) means that your meter wasn’t read or didn’t transmit the data.
  • The R (for actual consumption) means that we received information on your actual consumption.

For your information

This section is for messages on various subjects. For example, it will show important information about your account or our services.

Status of your account on mm dd yyyy

A snapshot of transactions since the last billing date: payments or refunds, amount past due, etc.

Bill dated dd mm yyyy

Period covered by the bill.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Electricity use

Total energy consumption during the billing period (in kWh).

First XX kWh per day

In the example, the total of 1,890 kWh is calculated as follows:

  • first 30 kWh consumed each day × 63 days (billing period)
Rest of consumption

Energy consumed in addition to the first 30 kWh per day. Here’s how this bill was calculated:

  • 5,000 kWh (kilowatthours on the Consumption line) – 1,890 kWh (kilowatthours on the First XX kWh per day line) = 3,110 kWh
Rate

For residential customers, the following rates apply:

  • Rate D is the rate paid by the vast majority of residential customers.
  • Rate DM applies to customers with multiunit residential buildings who have chosen bulk metering rather than separate metering.
  • Rate DT is applies to homes with dual-energy heating systems.
Fixed charge

A daily fixed amount that you pay, no matter how much electricity you use. This amount is calculated on a daily basis and is prorated to the number of days in the billing period.

Customer services

Addresses and phone numbers where you can reach us.

Previous consumption

Table that tracks your consumption in past months.

Billing address

Address where your bill is sent. It may differ from the service address.

Payment stub

Part that you detach and return with your payment, if you are paying by mail. Remember to enter the amount of your payment in the space provided.

Back of bill

Back of bimonthly bill at rate D.

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal service agreement concluded with Hydro-Québec in order to obtain electricity service at a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, in whole or in part, Hydro-Québec applies an administration fee to the unpaid balance. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is not honored by your financial institution.

Equalized Payments Plan (EPP), Pre-authorized Debit (PAD) and Online Billing (OB)

The EPP lets you spread your annual electricity costs over 12 months without charge. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to the amount of electricity actually used. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online.

You can register for any of these services in your Customer Space and read the terms and conditions at  www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or a payment guarantee as a condition for entering into a new electricity service contract or for any existing contract in certain circumstances. The deposit amount is equal to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, go to  www.hydroquebec.com  or contact customer services by calling the telephone number on your bill.

Service interruption for nonpayment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before the power is cut. Service can be cut off at any address for which you are responsible. If the survival of someone in your household depends on an electrical device such as a respirator, it is your responsibility to notify us immediately.

Meter access

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

When you move, you remain responsible for the electricity bill at your old address until you formally terminate your service contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time if your contract is for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide at least 30 days’ written notice before your planned moving date.

Rates

The rate applicable to your electricity service contract is indicated on your bill. Your rate depends on the main type of electricity use at the service address, and is a domestic rate for the vast majority of residential customers. For more information on rates, go to  www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any electricity used. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days in the billing period.

Regulations

To find out the regulations in effect, please see the Conditions of Electricity Service and Electricity Rates at  www.hydroquebec.com.  For printed copies, call 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary proxy and consent forms can be found online at  www.hydroquebec.com/residential  or www.hydroquebec.com/business.

Questions?  Please  contact us.

Monthly bill - EPP (Rate D)

You get a bill every month because you signed up for EPP.

Services provided to

Service address.

Bill

Bill number, different every time.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec.

Readings

Your meter records the consumption data. To determine how much electricty you’ve consumed in this billing period, your last meter reading is subtracted from most recent meter reading.

In most cases, the amount indicated on the meters is multiplied by 10, because the meter indicates only a tenth of the electricity you use. Some meters register at a different speed. The multiplier (MULT) used in your case is written on the meter.

Account no.

Reference number to provide whenever you pay your bill.

Contract no.

Number associated with the service address.

Electricity use

Your total consumption, in kilowatthours (kWh).

There’s a letter (E or R) after this figure.

  • The E (for estimated consumption) means that your meter wasn’t read or didn’t transmit the data.
  • The R (for actual consumption) means that we received information on your actual consumption.

For your information

For example, it will show important information about your account or our services. You’ll also see your power factor and load factor, which indicate energy efficiency.

Status of your account on mm dd yyyy

A snapshot of transactions since the last billing date: payments or refunds, amount past due, etc.

Electricity use

Section that shows the calculation of your electricity costs and any other charges for the consumption period covered by this bill.

Current bill

Your monthly installment before taxes and any other charges (new file, file administration, connection, etc.) associated with your electricity service.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Fixed charge

A daily fixed amount that you pay, no matter how much electricity you use. This amount is calculated on a daily basis and is prorated to the number of days in the billing period.

Customer services

Addresses and phone numbers where you can reach us.

Previous consumption

Table that tracks your consumption in past months.

Billing address

Address where your bill is sent. It may differ from the service address.

Payment stub

Part that you detach and return with your payment, if you are paying by mail. Remember to enter the amount of your payment in the space provided.

Equalized Payments Plan bill with billing demand (Rate D)

You get a bill every month. You usually need a lot of power, at least 50 kW.

What section of the bill would you like explained?

Services provided to

Service address.

Bill

Bill number, different every time.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro-Québec.

Readings

Your meter records the consumption data. To determine how much electricty you’ve consumed in this billing period, your last meter reading is subtracted from most recent meter reading.

In most cases, the amount indicated on the meters is multiplied by 10, because the meter indicates only a tenth of the electricity you use. Some meters register at a different speed. The multiplier (MULT) used in your case is written on the meter.

Account no.

Reference number to provide whenever you pay your bill.

Contract no.

Number associated with the service address.

Electricity use

Your total consumption, in kilowatthours (kWh).

There’s a letter (E or R) after this figure.

  • The E (for estimated consumption) means that your meter wasn’t read or didn’t transmit the data.
  • The R (for actual consumption) means that we received information on your actual consumption.

For your information

For example, it will show important information about your account or our services. You’ll also see your power factor and load factor, which indicate energy efficiency.

Status of your account on mm dd yyyy

A snapshot of transactions since the last billing date: payments or refunds, amount past due, etc.

Other information about your electricity consumption
Minimum demand

65% of maximum power demand during a consumption period that falls wholly within the winter period.

Apparent power

Highest power demand (kVA).

90% of apparent power

90% of power (kVA), expressed in kilowatthours (kW).

Real power

Power demand (kWh).

Billing demand

The power used to calculate your bill is maximum power demand (90% of kilovolt-amperes or 100% of kilowatts), but cannot be below the minimum contract power. Power demand over 50 kW is billed.

For example, between your maximum power demand for the period and the minimum billing demand, the higher value is 56.2 kW. Billing demand is calculated as follows:

56.2 kW – 50 kW = 6.2 kW.

Electricity use

Total amount of electricity used in the billing period, in kilowatthours (kWh).

First XX kWh per day

Cost of the first 30 kWh used per day.

Rest of consumption

Cost of the rest of the electricity you have consumed in the billing period.

Current bill

Your monthly installment before taxes and any other charges (new file, file administration, connection, etc.) associated with your electricity service.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Fixed charge

A daily fixed amount that you pay, no matter how much electricity you use. This amount is calculated on a daily basis and is prorated to the number of days in the billing period.

Customer services

Addresses and phone numbers where you can reach us.

Previous consumption

Table that tracks your consumption in past months.

Billing address

Address where your bill is sent. It may differ from the service address.

Payment stub

Part that you detach and return with your payment, if you are paying by mail. Remember to enter the amount of your payment in the space provided.

Reverse of Equalized Payments Plan bill with billing demand (Rate D)

Back of the Equalized Payments Plan bill with billing demand at rate D

Information
Account and electricity service contract

An account comprises all the administrative and financial details of one or more electricity service contracts. A contract is a written or verbal service agreement concluded with Hydro-Québec in order to obtain electricity service at a single service address.

Due date

The billing date is the date your bill is issued. Payment is due by the date indicated on the bottom portion of your bill. Hydro-Québec considers your bill settled when we receive your payment. Please be sure to allow enough time for processing.

Administration charges and charge for insufficient funds

If your payment is late, in whole or in part, Hydro-Québec applies administration charges to the unpaid portion of your bill. These charges are calculated using the interest rate in effect on the due date, from that date until your payment is received. Charges are also applied each time your cheque, online payment or preauthorized debit is not honored by your financial institution.

Equalized Payments Plan (EPP), Pre-authorized Debit (PAD) and Online Billing (OB)

The EPP lets you spread your annual electricity costs over 12 months without charge. Your monthly installment is based on an estimate of your consumption and is adjusted annually according to the amount of electricity actually used. With PAD, you authorize Hydro-Québec to automatically withdraw the amount of your electricity bill from your bank account. Online Billing allows you to access your bill online.

You can register for any of these services in your Customer Space and read the terms and conditions at  www.hydroquebec.com.

Deposit or payment guarantee

Hydro-Québec may require a deposit or a payment guarantee as a condition for entering into a new electricity service contract or for any existing contract in certain circumstances. The deposit amount is equal to the highest estimated billing amount for two consecutive months.

Payment arrangement

If you can’t pay your bill by the due date, you can ask Hydro-Québec to propose an arrangement allowing you to spread your payments over a longer period of time. To negotiate such an arrangement, go to  www.hydroquebec.com  or contact customer services by calling the telephone number on your bill.

Service interruption for nonpayment

If an electricity bill is past due, Hydro-Québec has the right to interrupt service. In such a case, an overdue notice, followed by a notice of interruption of service, will be sent before the power is cut. Service can be cut off at any address for which you are responsible. If the survival of someone in your household depends on an electrical device such as a respirator, it is your responsibility to notify us immediately.

Meter access

You must provide safe access to the meter between 8 a.m. and 9 p.m. every day, except Sundays and holidays.

Moving

When you move, you remain responsible for the electricity bill at your old address until you formally terminate your service contract. It is therefore important to notify us of the exact date on which you wish to terminate your contract at least seven days ahead of time if your contract is for domestic (residential) use. You can advise us of your change of address through your Customer Space (www.hydroquebec.com), by mail or by phone. For all other types of contracts, you must provide at least 30 days’ written notice before your planned moving date.

Rates

The rate applicable to your electricity service contract is indicated on your bill. Your rate depends on the main type of electricity use at the service address, and is a domestic rate for the vast majority of residential customers. For more information on rates, go to  www.hydroquebec.com.

Fixed charge

The fixed charge is the amount you pay for the service itself, apart from any electricity used. This amount is calculated on a monthly or daily basis according to the applicable rate and is prorated to the number of days in the billing period.

Regulations

To find out the regulations in effect, please see the Conditions of Electricity Service and Electricity Rates at  www.hydroquebec.com. For printed copies, call 1 800 ENERGIE (1 800 363-7443).

Confidentiality of personal information

Under the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1), only the account holder and co-holder may obtain personal information contained in their file. However, with their consent, one or more third parties may be given access to such information and may also act on their behalf in dealings with Hydro-Québec if they hold a proxy to this effect. The procedure for obtaining the necessary proxy and consent forms can be found online at  www.hydroquebec.com/residential  or www.hydroquebec.com/business.

Questions?  Please  contact us.

Reading your rate DM bill

To gain a better understanding of your bill at this rate, call one of our representatives, who will be happy to answer any questions you may have.