What type of bill do you get?

  • Rate G bill
    This rate applies to 90% of business customers, so it’s the most common type of bill for business customers.
  • Rate M bill
    This is the rate that applies to medium‑power industrial, commercial and institutional customers (office buildings, hospitals, etc.).
  • Rate G9 bill
    This is the rate that applies to companies with equipment that uses a significant amount of electricity over short periods (e.g., pumps for golf courses, chair lifts).
  • Rate L and LG bills
    Rate L applies to annual contracts under which electricity is intended chiefly for industrial use and the minimum billing demand is 5,000 kW or more. Rate LG applies to annual contracts under which electricity is not intended chiefly for industrial use with a minimum billing demand of 5,000 kW or more.

Rate G bill

Which part would you like more details about?

Bill (Rate G)

Section 1 : Header of the bill at rate G

Billing address

Address where your bill is sent. It may differ from the service address, especially if you have it sent to a proxy holder, like your accountant.

Bill

Bill number, different every time.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro‑Québec.

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Customer services

Hydro‑Québec contact information

Section 2 : Important message of the bill at rate G

Account status

Transactions on the account between two billing dates.

Payments made

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.).

Amounts
  • Past due amount: Sum of previously billed amounts not settled by the due date
  • Other amounts: Reconnection charge, guarantee deposit, etc.
  • Total amount for this account: Total balance of account, including payments, credits, overdue amounts and amounts not yet due by the billing date

Section 3 : Status of the billing period at rate G.

Billing date and contracts covered

Details of contracts covered by this bill (contract number, service address and amount billed, including GST and QST). Certain additional charges may appear here, such as administration charges or charges for payments (by cheque or online) not honored by your financial institution (an NSF cheque, for example).

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Section 4 : Detachable part.

Payment stub

Detach this part and return it with your payment.

This section may include special messages. For example, if you have a payment arrangement, it will show that the amount due does not include the installment specified in the arrangement. If applicable, it will also show that the amount due does not cover the total amount of the account.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. This amount may be different from the total amount for this account, especially if the account has several contracts associated with it.

Payment amount

Remember to enter the amount of your payment in the space provided

Detailed statement with billing demand

You’re looking at the detailed statement part of a bill with billing demand.

Section 1 : Header of the detailed statement with billing demand at rate G

Service address

Address where electricity is used. This may be different from the billing address

Contract no. (9 digits)

Number associated with the service address.

Detailed statement

This provides a breakdown of electricity use for the service address covered by the contract. A detail such as “copy,” “Equalized Payments Plan,” “reprint,” “cancelled” or “adjusted” may be added.

Consumption period

Billing date, consumption period and number of days covered.

Section 2 : Important message of the detailed statement with billing demand at rate G

For your information

This section is for messages on various subjects. For example, it will show important information about your account or our services.

Power factor (PF) is calculated as follows:

PF = Real power / Apparent power x 100

Consumption calculation

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate

Meter

Your meter number (or numbers, if power demand in kilowatts and in kilovolt-amperes is metered by two separate meters)

Readings

New and preceding meter readings and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes (kVA) and kilowatts (kW), you don’t need to calculate the difference between the current and previous reading, since power demand is reset after each reading.

Section 3 : Period billed of the detailed statement with billing demand at rate G

System access charge

A daily fixed amount that you pay, no matter how much electricity you use. This amount is calculated on a monthly basis and is prorated to the number of days in the billing period.

Minimum demand

65% of maximum power demand during a consumption period that falls wholly within the winter period.

Apparent power

Highest power demand (kVA)

90% of apparent power

90% of power (kVA), expressed in kilowatthours (kW)

Real power

Power demand (kWh)

Billing demand

The power used to calculate your bill is maximum power demand (90% of kilovolt-amperes or 100% of kilowatts), but cannot be below the minimum contract power. Power demand over 50 kW is billed.

Electricity use

Total amount of electricity used in the billing period, in kilowatthours (kWh).

Kilowatthours consumed
  • First 15,090 kWh per month
    Kilowatthours consumed in first tier, prorated to the number of days in the billing period on a monthly basis (30 days)
    Price of first 15,090 kWh per month (in ¢/kWh)
  • Rest of consumption (if applicable)
    Price of remaining energy consumed (in ¢/kWh)
Subtotal

Total before taxes, carried over to bill

Section 4 : Past consumption of the detailed statement with billing demand at rate G

Previous consumption

Table that allows you to track your electricity consumption over time.

Detailed statement without billing demand (Rate G)

You are looking at the detailed statement part of a bill without billing demand.

Section 1 : En-tête du relevé détaillé sans puissance facturée tarif G

Service address

Address where electricity is used. This may be different from the billing address.

Contract no. (9 digits)

Number associated with the service address.

Detailed statement

This provides a breakdown of electricity use for the service address covered by the contract. A detail such as “copy,” “Equalized Payments Plan,” “reprint,” “cancelled” or “adjusted” may be added.

Consumption period

Billing date, consumption period and number of days covered.

Section 2 : Message important du relevé détaillé sans puissance facturée tarif G

Consumption calculation

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate

Meter

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.)

Readings

New and preceding meter readings and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes (kVA) and kilowatts (kW), you don’t need to calculate the difference between the current and previous reading, since power demand is reset after each reading.

Section 3 : Période facturée du relevé détaillé sans puissance tarif G

System access charge

A set amount, expressed in dollars per month or cents per day depending on the rate, to be paid for the electricity service itself.

The system access charge is calculated on a monthly basis and is prorated to the number of days in the billing period.

Electricity use

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Kilowatthours consumed
  • First 15,090 kWh per month
    Kilowatthours consumed in first tier, prorated to the number of days in the billing period on a monthly basis (30 days)
    Price of first 15,090 kWh per month (in ¢/kWh)
  • Rest of consumption (if applicable)
    Price of remaining energy consumed (in ¢/kWh)
Subtotal

Total before taxes, carried over to bill

Section 4 : Past consumption of the detailed statement with billing demand at rate G

Previous consumption

Table that allows you to track your electricity consumption over time.

Summary of the Conditions of Service intended for all Hydro-Québec customers [PDF 307 Ko]

Rate M bill

This is the rate that applies to medium‑power industrial, commercial and institutional customers (office buildings, hospitals, etc.).

Which part would you like more details about?

Bill (Rate M)

Section 1 : Header of the bill at rate M

Billing address

Address where your bill is sent. It may differ from the service address, especially if you have it sent to a proxy holder, like your accountant.

Bill

Bill number, different every time

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro‑Québec

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Customer services

Hydro‑Québec contact information

Section 2 : Important message of the bill at rate M.

Account status

Transactions on the account between two billing dates.

Payments made

Payments or credits during the period (bill payment or monthly installment, interest on guarantee deposit, refund of deposit, etc.).

Amounts
  • Past due amount: Sum of previously billed amounts not settled by the due date.
  • Outstanding amount: Sum of previously billed amounts that are not overdue.
  • Other amounts: Reconnection charge, guarantee deposit, etc.

Section 3 : Status of the billing period at rate M.

Billing date and contracts covered

Details of contracts covered by this bill (contract number, service address and amount billed, including GST and QST). Certain additional charges may appear here, such as administration charges or charges for payments (by cheque or online) not honored by your financial institution (an NSF cheque, for example).

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. Be sure to allow sufficient time for bank, electronic or postal processing. Your bill is considered to be paid on the date we receive payment.

Section 4 : Past consumption.

Previous consumption on payment stub
Payment stub

Detach this part and return it with your payment. This section may include special messages. For example, if you have a payment arrangement, it will show that the amount due does not include the installment specified in the arrangement. If applicable, it will also show that the amount due does not cover the total amount of the account.

Amount due by dd mm yyyy

Amount due and date by which you must pay to avoid administration charges. This amount may be different from the total amount for this account, especially if the account has several contracts associated with it.

Payment amount

Remember to enter the amount of your payment in the space provided.

Detailed statement (Rate M)

Section 1 : Header of the detailed statement at rate M.

Service address

Address where electricity is used. This may be different from the billing address.

Customer no. (9 digits)

Nine-digit number you use to identify yourself whenever you contact Hydro‑Québec

Account no. (12 digits)

Reference number to provide whenever you pay your bill. Use it whether you pay online, by cheque, by telephone, at a teller or at an ATM.

Detailed statement

This provides a breakdown of your consumption for the service address covered by the contract. A detail such as "copy," "Equalized Payments Plan," "reprint," "cancelled" or "adjusted" may be added.

Section 2 : Account statement for detailed statement at rate M

For your information

This section contains various messages or information about any payment guarantee you have made.

Calculating consumption

Calculating consumption at the service address and associated costs, based on meter readings and applicable rate.

Meter

Your meter number (or numbers, if there are separate meters for power demand in kilowatts and in kilovolt-amperes).

Readings

Figures from the new meter reading and preceding meter reading and the amount by which they are multiplied to calculate your energy consumption (kWh) in the period.

Note: To calculate power demand in kilovolt-amperes and kilowatts, you don't need to calculate the difference between the current and previous reading, since the power demand is reset after each reading.

Section 3 : Period billed of the detailed statement at rate M

Minimum demand

65% of maximum power demand during a consumption period that falls wholly within the winter period.

Apparent power

Highest power demand (kVA).

90% of apparent power

90% of power (kVA). The result is expressed in kilowatthours (kW).

Real power

Power demand (kW).

Billing demand

The power used to calculate your bill is maximum power demand (90% of kVA or 100% of kW), but is never below the minimum demand.

Consumption

Total energy consumption during period covered, in kilowatthours.

Kilowatthours consumed
  • First 210,000 kWh per month
    Kilowatthours consumed in first bracket, prorated to the number of days in the billing period on a monthly basis (30 days).
    Price of first 210,000 kWh per month (in ¢/kWh)
  • Remaining energy consumption (if applicable)
    Price of remaining energy consumed (in ¢/kWh)
Subtotal

Total before taxes, carried over to bill.

Section 4 : Past consumption of detailed statement at rate M

Previous consumption

Table that allows you to track your electricity consumption over time.

Summary of the Conditions of Service intended for all Hydro-Québec customers [PDF 307 Ko]

Rate G9 bill

This is the rate that applies to companies with equipment that uses a significant amount of electricity over short periods (e.g., pumps for golf courses, chair lifts).

To gain a better understanding of your bill at this rate, call one of our representatives, who will be happy to answer any questions you may have.

Contact us

Rate L and LG bills

Rate L applies to annual contracts under which electricity is intended chiefly for industrial use and the minimum billing demand is 5,000 kW or more. Rate LG applies to annual contracts under which electricity is not intended chiefly for industrial use with a minimum billing demand of 5,000 kW or more

To gain a better understanding of your bill at this rate, contact your commercial officer, who will be happy to answer any questions you may have.