Phase‑out of Sentinel lighting service

The Régie de l’énergie [Québec energy board] has approved the phasing out of Sentinel lighting service since April 1, 2013.

The service will be withdrawn as luminaires are replaced. Customers who wish to cancel it before then may do so at any time.

Customers who wish to maintain lighting in the same location will be responsible for the purchase and maintenance of a new luminaire after the Sentinel light is removed. Electricity used by the new luminaire will be billed at a flat rate for general use or other rate for which the customer is eligible.

What is Sentinel lighting service?

Sentinel lighting service comprises the supply, operation and powering of Sentinel photoelectric‑cell luminaires. These luminaires are the property of Hydro‑Québec and are used for outdoor lighting.

Why is Sentinel lighting service being phased out?

  • The stock of Sentinel luminaires is depleted.
  • For environmental reasons, these mercury vapor lamps are no longer being manufactured.

When will Sentinel lighting service end?

  • Each customer’s Sentinel lighting service will end when its luminaire needs to be replaced (e.g.: lamp or luminaire fails).
  • Customers who wish to do so may cancel it at any time.

Environmental concerns

  • Hydro‑Québec dismantles mercury-containing Sentinel lights safely to prevent any harm to the environment.
  • After picking up the luminaire, Hydro‑Québec disposes of it in accordance with its usual waste recovery and recycling practices, which comply with all regulations in force in Québec.
  • Hydro‑Québec continues to be responsible for it until pickup, but the customer must keep it intact until then.

How will the Sentinel lighting service end?

There are a number of possibilities, depending on the customer’s installation and needs. Here are two typical cases.

Situation 1 – Customer doesn’t want lighting in the same location anymore

  • The customer submits a written request to cancel the service by mail or email.
  • Hydro‑Québec picks up the luminaire.
  • The contract is terminated within seven days of receiving the request.

Situation 2 – Customer wants to keep lighting

  • When the Sentinel light stops working, the customer must call or write Hydro‑Québec to report it.
  • Hydro‑Québec picks up the luminaire.
  • The customer purchases a new luminaire and has it installed by a master electrician.
  • Electricity used by the new luminaire will be billed at the rate for which the customer is eligible, which is either a flat rate for general use (T3) or other applicable rate. The new rate applies from the date of the request.
  • The master electrician submits a request for a new service loop, if required.
  • The hookup is done free of charge, provided the new luminaire is installed in the same location and connected within a year.
  • The customer submits a written request to cancel the Sentinel lighting service by mail or e-mail.

For more information

If you have any questions about these rates, contact our Business customer services at 1 800 463‑9900 or by e-mail at affaires@hydro.qc.ca.

These explanations have been simplified. For more details about the Sentinel lighting rates, consult section 2 of chapter 9 of the Electricity Rates [PDF 4.54 Mo], approved by the Régie de l’énergie.

Written requests:

Mailing address:
Hydro‑Québec
C. P. 11003, succ. Centre-ville
Montréal (Québec)
H3C 4T3

E-mail: affaires@hydro.qc.ca

Hydro-Québec has set up a special information line for Sentinel lighting customers: broken luminaires, service cancellation, etc.

Just call 1 800 463-9900

Written requests:

Mailing address:
Hydro‑Québec
C. P. 11003, succ. Centre-ville
Montréal (Québec)
H3C 4T3

E-mail: affaires@hydro.qc.ca