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Personal or confidential information

Identifying information in an account holder’s file includes the following:

  • Account holder name(s);
  • Account number(s);
  • Service contract number(s);
  • Service and billing addresses;
  • Account holder’s current address, previous address and e-mail address;
  • Telephone numbers (home and work);
  • Social insurance number (SIN);
  • Québec enterprise number (NEQ);
  • Current status of the file and related financial details (balance owing, administrative, management and service charges, date of last payment, payment arrangement, risk factor, etc.);
  • Credit history;
  • Contract power.
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