Hydro-Québec establishes your monthly installment based on the following factors:
Your residence must have a consumption history of at least 11 months to allow us to make a reasonable estimate of your monthly installment.
The annual review is done to determine your end-of-year balance. Therfore, it is used to determine whether there is a difference between the cost of the electricity you have used during the period covered and the total amount you were billed for. When the review has been done, a bill is issued to even up your account.
The annual review is also used to determine the amount of your monthly installments for the next 12 months.
If you have a Customer Space on our Web site, you can track your consumption and adjust your monthly installments based on your actual consumption. You could avoid having a balance to pay following your annual review.
You can also sign up to receive e-mail notifications if your consumption is significantly different than expected.
The Equalized Payments Plan will be canceled automatically if you move or if you request it through customer services. Hydro-Québec may terminate the service at any time. Any outstanding balance then becomes payable on the due date of your next bill.