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Sentinel lighting rate

End of Sentinel lighting service

The Régie de l’énergie has approved the phase out of Sentinel lighting service since April 1, 2013.

The service will be withdrawn as luminaires are replaced. Customers who wish to cancel it before then may do so at any time.

Customers who wish to maintain lighting in the same location will be responsible for the purchase and maintenance of a new luminaire after the Sentinel light is removed. Electricity used by the new luminaire will be billed at a flat rate for general use or other rate for which the customer is eligible.

What is Sentinel lighting service?

  • Sentinel lighting service is the rental, operation and powering of Sentinel luminaires with photoelectric controllers. These luminaires are the property of Hydro-Québec and are used for outdoor lighting.

Why is Sentinel lighting service being phased out?

  • The stock of Sentinel luminaires is depleted.
    • For environmental reasons, these mercury vapor lamps are no longer being manufactured

When will Sentinel lighting service end?

  • Each customer’s Sentinel lighting service will end when the luminaire needs to be replaced (e.g., when it stops working or the bulb breaks).
  • Customers who wish to do so may cancel the service at any time.

Environmental protection

  • Hydro-Québec dismantles the mercury-containing Sentinel lights safely to prevent any harm to the environment.
  • After picking up the luminaire, Hydro-Québec disposes of it in accordance with its usual waste recovery and recycling practices, which comply with all regulations in force in Québec.
  • Hydro-Québec continues to be responsible for it until pickup, but the customer must keep it intact until then.

How will the Sentinel lighting service end?

There are a number of possibilities, depending on the customer’s installation and needs. Here are two typical cases.

Situation 1 – Customer doesn’t want lighting in the same location anymore

  • The customer submits a written request to cancel the service by mail or e-mail.
  • Hydro-Québec picks up the luminaire.
  • The contract is terminated within seven days of receiving the request.

Situation 2 – Customer wants to keep lighting

  • When the Sentinel light stops working, the customer calls or writes Hydro-Québec to report it.
  • Hydro-Québec picks up the luminaire.
  • The customer purchases a new luminaire and has it installed by a master electrician.
  • Electricity used by the new luminaire will be billed at the flat rate for general use (T-3) or other rate for which the customer is eligible. The new rate applies from the date of the request.
  • The master electrician submits a request for a new service loop, if required.
    • The hookup is done free of charge, provided the new luminaire is installed in the same location and connected within a year.
    • The customer submits a written request to cancel the Sentinel lighting service by mail or e-mail.

For more information

Hydro-Québec has set up a telephone line for calls related to Sentinel lighting service (light not working, service cancellation, etc.).

Call 1 800 463-9900.

To send a written request:

By mail:
Hydro-Québec,
C. P. 11003, succ. Centre-ville,
Montréal (Québec)
H3C 4T3

By e-mail: affaires@hydro.qc.ca