Proactive personalized service

Mission

Operating within a regulatory framework, develop, present and promote a complete range of personalized services for large-power customers in the chemical, forestry, mining, metallurgy and manufacturing industries, as well as big businesses, institutions and municipal grids.

Attentive, personalized service

Every large-power customer is assigned a designated commercial delegate who helps ensure a harmonious business relationship with Hydro-Québec, provides advice on optimizing power consumption, and assists in developing beneficial technical solutions.

Integrated services

• Bill optimization (simulation)
• Choice of billing period
• Personalized access to a secure Web portal
• Rate flexibility (for instance, running-in, interruptible electricity, additional energy and equipment tests)
• Power quality analysis
• Energy efficiency programs
• Reports on the causes of various power grid events
• Assistance with expansion and development projects
• Quality partnerships with personalized action plans regarding:
  • reliability
  • technical issues
  • rates and the regulatory framework
  • customer service, billing and energy efficiency
  • the customer care approach
  • your corporate image