Are you looking for a Hydro-Québec document?

Hydro-Québec systematically makes available various documents on its operations. These documents contain a great deal of information. We suggest you first consult the documents already available on the Publications page:

• Hydro-Québec's Board of Directors
• Organization charts
  • Senior management
  • Hydro-Québec's Subsidiaries, Joint Ventures or Interests
• Strategic Plans
• Annual Reports
• Quarterly Reports
• Financial Profiles
• Sustainability Reports
• Profiles by region (in French only)
• Policies and Code of Ethics
• Reports of Activities of the Corporate Ombudsman
• Reports of Activities – Hydro-Québec TransÉnergie
• Comparison of Electricity Prices in Major North American Cities

The information you're looking for may also be on one of the Web site's many pages. Certain sections of the site are devoted entirely to Hydro-Québec's areas of activity, such as Distribution, Transmission, Generation, Construction, Technological Innovation, and Oil and Gas. Other sections cover international activities, construction projects, calls for tenders and sustainable development. The site map will help you with your search.

Can't find the document you're looking for

In that case, you can submit a document request.

Protection of personal information

Under the Act respecting access to documents held by public bodies and the protection of personal information, Hydro-Québec takes the necessary measures to adequately protect your personal information and ensure it remains confidential.

For more information on these provisions

Why?

If you've checked our Web site but you can't find the document you need, you have the right, under the Act respecting access to documents held by public bodies and the protection of personal information, R.S.Q., chapter A-2.1 (hereafter called the Access Act), to ask Hydro-Québec to send you a document that it holds in the conduct of its activities.

On what conditions?

The document you request must already exist. Hydro-Québec will not be able to meet a request if it involves the creation of a document; it will not perform calculations, prepare tables, write summaries or create computer programs to respond to a request.

The request must be sufficiently precise that the document can be identified and found. Hydro-Québec may help you in this respect, if need be.

Hydro-Québec has the right to limit access to certain content and so may refuse to disclose all or a portion of a document. Under the Act, requests for access to the following types of information may be denied:

• Technical, financial, commercial or scientific information whose disclosure could be detrimental to Hydro-Québec or have a serious adverse affect on its economic interests
• Financial, commercial or scientific information provided by a third party
• Personal information, unless the persons directly concerned consent to its release
• Information whose disclosure could hamper an investigation, a lawsuit or negotiations.

If any of these restrictions apply, Hydro-Québec may refuse to transmit the requested document or may delete certain passages from the document it releases. It shall specify such passages and justify the deletions. Hydro-Québec may also refuse access to a document in its entirety if the information to be deleted represents the substance of it. In all cases, Hydro-Québec is obliged to remove nominative information from a document.

Making a request

Who?

Any person is entitled to access Hydro-Québec's documents.

How?

Submit a written request stating as precisely as possible the document sought. We suggest you state the nature or the specific subject of the document requested. It may be difficult, if not impossible, to respond to your request if you ask us to provide all our documentation on a specific subject. Nor may you ask Hydro-Québec to research a subject and report to you on it.

To whom?

Send your request to:
Ms. Stella Leney
Access to Information
General Manager - Environment and Corporate Affairs

Where?

Hydro-Québec
75, boul. René-Lévesque Ouest, 20^e étage
Montréal (Québec) H2Z 1A4

How much does it cost?

In principle there is no charge for access to documents. But if a request involves reproducing documents, audiocassettes, diskettes, computer tapes, microfilms or plans, reproduction fees may be charged. The Regulation made under the Act specifies an amount for each page photocopied and an hourly rate when transcription of computerized documents must be done manually. You will be informed in advance of the fees payable.

Processing the request

On receipt of your request, Hydro-Québec will send you a written notice stating the date on which the request was received and the prescribed period for responding to it.

Hydro-Québec is obliged to respond to your request within 20 days of receiving it. If the request cannot be processing without interfering with the company's normal operations, the period may be extended by no more than 10 days. You will be notified by mail, if necessary.

If you are not satisfied with Hydro-Québec's response, you may ask the Commission d'accès à l'information to review the decision.

Review of a decision

The request for a review must be made in writing within 30 days following the decision by Hydro-Québec.

Useful links

Association sur l'accès et la protection de l'information

Commission d'accès à l'information

Act respecting access to documents held by public bodies and the protection of personal information

Ministère du Conseil exécutif
(Site on access to information and protection of personal information)

Regulation respecting fees for the transcription, reproduction or transmission of documents or nominative information