2003   2002		For the last five years, the entire personnel of Hydro-Québec TransÉnergie has taken a great many initiatives in order to offer high-quality service at a competitive price. Our clients already enjoy service continuity that ranks among the top in North America, if not the world. And we keep making progress in this area, as well as in job safety, customer service and commercialization of our expertise—all equally essential components of our operations. We are fully dedicated to our mission, and have invested efforts that make us a reliable transmission provider in all respects, as was confirmed by the North American Electric Reliability Council (NERC) audit of our reliability criteria. NERC also recognized that the division complies with system control standards and applies them properly. Download the complete document [PDF—1.45 MB] Also available in Spanish [PDF—1.4 MB] Summary Introduction [PDF—121 Kb] A Reputation Built on a Firm Foundation [PDF—292 Kb] Clean Energy [PDF—200 Kb] Valuable Expertise [PDF—191 Kb] Partnering with Our Customers [PDF—815 Kb]