1   1. Document identifier Title and number of your bill. 2   2. Customer number (9 digits) Use this number to identify yourself when you contact Customer Services. 3   3. Account number (12 digits) Beginning with 299, this reference number is essential when you pay your bill. It must be shown on your cheque or provided to your financial institution. 4   4. Contract number (9 digits) Number assigned to the contract for this service address. 5   5. Service address Address to which electricity is supplied. 6   6. Calculation of consumption Calculation of your consumption at the service address for the billing period, based on meter readings. 7   7. Readings Your current meter reading, the previous and the multiplier used to calculate your energy consumption in kWh for the billing period.

In most cases, your meter will have "Mult 10" written on it. This means that your consumption is recorded ten times slower than in reality. If the meter dial advances by 1, you have actually consumed 10 kWh of electricity. 8   8. Actual (R) or estimated (E) consumption R means that your meter was read for this period.

E means that your consumption has been estimated. This is the case if the Hydro-Québec meter reader was unable to gain access to your meter and you did not submit your own meter reading after having received a meter reading card. 9   9. EPP Balance This information will allow you to track the cost of your actual electricity consumption against the monthly installments billed.

Information about your account
Various messages and updates, including

• important information related to the management of your account (e.g., payment arrangements) and
• information about our services.

10   10. Account status Snapshot of your account, including transactions since the last billing date:

• Payments or reimbursements
• Amount past due
• Amount due but not payable immediately (related to another bill)
• Other amounts (e.g., service restoration charges)

11   11. Billing information Monthly installment before taxes and other charges related to electricity service (new file charge, file administration charge, charge for connection or for establishing service, etc.). 12   12. Amount due by Amount due and payment due date.
To avoid administration fees, be sure to allow enough time for mail, bank or electronic processing. 13   13. Addresses and telephone numbers where you can reach us. 14   14. Previous consumption table This table provides a history of your current and previous consumption periods, in kilowatthours and in dollars.

Note: By the end of 2008, amounts shown will include taxes. 15   15. Payment stub The part that you detach and return with your payment (unless you use Authorized Payment)

• Amount due and due date for this bill. The amount due may differ from the total for your account if there were any unpaid balances when your bill was issued.
• Remember to enter the amount of your payment in the space provided.

16   16. Billing address Address where your bill is sent. It may differ from the service address.