Regular Bill Explained
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Back of the paper bill
[PDF - 98 Ko]
1. Document identifier
Title and number of your bill.
2. Customer number (9 digits)
Use this number to identify yourself when you contact Customer Services.
3. Account number (12 digits)
Beginning with 299, this reference number is essential when you pay your bill. It must be shown on your cheque or provided to your financial institution.
4. Contract number (9 digits)
Number assigned to the contract for this service address.
5. Service address
Address to which electricity is supplied.
6. Calculation of consumption
Calculation of your consumption at the service address for the billing period, based on meter readings.
Your current meter reading, the previous and the multiplier used to calculate your energy consumption in kWh for the billing period.
In most cases, your meter will have "Mult 10" written on it. This means that your consumption is recorded ten times slower than in reality. If the meter dial advances by 1, you have actually consumed 10 kWh of electricity.
8. Actual (R) or estimated (E) consumption
R means that your meter was read for this period.
E means that your consumption has been estimated. This is the case if the Hydro-Québec meter reader was unable to gain access to your meter and you did not submit your own meter reading after having received a meter reading card.
9. For your information
Various messages such as:
Important information related to the management of your account (e.g., payment arrangement)
Information about our services
10. Account status
Snapshot of your account, including transactions since the last billing date:
Payments or reimbursements
Amount past due
Amount due but not payable immediately (related to another bill)
Other amounts (e.g., service restoration charges)
11. Billing period
Period covered by the bill.
For residential customers, the following rates apply:
applies to most residential customers
applies to customers in multiple-unit buildings who opted for joint metering rather than individual metering
is the rate applicable to homes equipped with dual-energy systems
A daily subscription charge, i.e. a set amount that you pay daily independently of electricity consumption.
Daily fixed charge as of April 1, 2010: $0.4064
Total energy consumption during the period in kWh.
A rate for the first 30 kWh that you consume each day.
Price of the first 30 kWh that you consume each day as of April 1, 2010: $0.0545/kWh
Price for your remaining energy consumption as of April 1, 2010: $0.0751/kWh
17. Amount due by
Amount due and payment due date.
To avoid administration fees, be sure to allow enough time for mail, bank or electronic processing.
18. Addresses and telephone numbers where you can reach us.
19. Previous consumption
Table enabling you to track your electricity consumption.
20. Payment stub
The part that you detach and return with your payment (unless you use Authorized Payment)
Amount due and due date for this bill. The amount due may differ from the total for your account if there were any unpaid balances when your bill was issued.
Remember to enter the amount of your payment in the space provided.
21. Billing address
Address where your bill is sent. It may differ from the service address.