1   1. Bill This identifies the document. An additional detail such as "copy", "reprint" or "adjusted" may be added. 2   2. Customer number (9 digits) Use this number to identify yourself when you call Customer Services. 3   3. Account number (12 digits) An essential reference number. Use it starting in January 2006, when you pay a bill by cheque, Internet, telephone or teller. 4   4. Billing address The address where your bill is sent. It may differ from the service address if, for example, your accountant or another proxy holder receives your bills. 5   5. Customer Services Contact information for Hydro-Québec. 6   6. For your information This section contains various messages or updates on the status of a payment arrangement, if applicable. 7   7. Payment arrangement The "Payment arrangement" section provides details (due dates, amounts, total of upcoming installments) that did not appear on the old bill. A payment arrangement enables a customer to settle an amount in several installments over a given period. An arrangement can be negotiated if you are having payment difficulties or for an outstanding balance following an annual review under the Equalized Payments Plan. The terms of the arrangement appear here on each bill until the amount is fully settled. To negotiate a payment arrangement, contact a Hydro-Québec Customer Services representative. Installments under a payment arrangement are not included in the amount due for a bill. They are, however, included in the overall account balance. 8   8. Account status Transactions on the account between two billing dates. 9   9. Payment made on ... Payments/credits during the period (bill or monthly installment, interest on guarantee deposit, reimbursement of deposit, etc.). 10   10. Amounts Past due amount
Sum of previously billed amounts not settled by the due date. Outstanding amount
Sum of previously billed amounts that are not overdue. Other payable amounts
Reconnection charges, guarantee deposit, etc. Total amount of this account
Overall account balance, including payments, credits, outstanding and past due amounts and the amount of this bill. 11   11. Billing date and contract(s) covered Includes details on the contract(s) covered by this bill (contract number, service address and amount billed, including GST and QST). Certain charges may appear here, such as administration fees or charges for payments (made by cheque or online) refused by your financial institution (an NSF cheque, for example). 12   12. Amount due by ... Amount due and due date for this bill, which also appear on the payment stub. This includes any applicable administration fees. 13   13. Payment stub The part that you detach and return with your payment. Messages may also be printed in this area. For example, if you have a payment arrangement, a message will indicate that the amount dues does not include your installment under the arrangement. Also, a message will appear if the amount due differs from the overall account balance. 14   14. Amount due by ... Amount due and due date for this bill. The amount due may differ from the overall account balance, especially for accounts covering more than one contract. 15   15. Payment amount Remember to write the amount of your payment in the box provided.