Residential Customer

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Consumption and billing

	Have you checked our Web site for this topic?	Online forms Sign up for the Equalized Payments Plan Sign up for Authorized Payment Notify us of a move / Ask for a new service contract or terminate an existing one Estimate the electricity costs of a home you are considering Consent to disclosure of personal information and proxy Become a Hydro-Québec customer Submit a meter reading Information Learn about factors that influence your consumption Understanding electricity rates and your bill Changes to your service connection

	To reach us	via the Internet by phone

Energy efficiency

	Have you consulted our Web site concerning this topic?	Online forms Dare to Compare Service Home Diagnostic Information Estimate the consumption of your appliances and electronics Learn about factors that influence your consumption All Hydro-Québec energy efficiency programs

	To reach us	via the Internet by phone

Personalized online
services for
residential customers

	Have you checked our Web site for this topic?	Online forms Sign up for personalized online services Information Description of personalized online service for residential customers

	To reach us	via the Internet by phone

Vegetation and power lines

Have you checked our Web site for this topic?

Information

To reach us

Distribution lines (poles)
trimming – tree-felling

Transmission lines (towers)
vegetation control

Outages and emergencies

Report a power outage / Request information about an outage
1 800 790-2424
24 hours/day
In case of a power failure

Technical problems
on our Web site

Complaints