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Link: Home Residential customers
To reach us
Residential Customer

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Consumption and billing
  • Electricity consumption
  • Billing and payment methods
  • Notify us of a move
  • Ask for a new service contract or terminate an existing one
  • Changes to your service connection
Have you checked our Web site for this topic? Online forms
  1. Sign up for the Equalized Payments Plan
  2. Sign up for Authorized Payment
  3. Notify us of a move / Ask for a new service contract or terminate an existing one
  4. Estimate the electricity costs of a home you are considering
  5. Consent to disclosure of personal information and proxy
  6. Become a Hydro-Québec customer
  7. Submit a meter reading
Information
  1. Learn about factors that influence your consumption
  2. Understanding electricity rates and your bill
  3. Changes to your service connection
To reach us via the InternetLink : Via the Internet by phoneLink: Telephone
ENERGY WISE
(Energy efficiency)
  • Energy efficiency at home
  • Home Diagnostic
  • Energy-saving tools and programs
Have you consulted our Web site concerning this topic? Online forms
  1. ENERGY WISE Home Diagnostic
Information
  1. Learn about factors that influence your consumption
  2. Understanding electricity rates and your bill
  3. All Hydro-Québec energy efficiency programs
To reach us via the InternetLink : Via the Internet by phoneLink: Telephone
Personalized online
services for
residential customers
  • Personal Page
  • ENERGY WISE Home Diagnostic
  • Consumption profile
  • Online Billing
  • Online Payment
Have you checked our Web site for this topic? Online forms
  1. Sign up for personalized online services
Information
  1. Description of personalized online service for residential customers
To reach us via the InternetLink : Via the Internet by phoneLink: Telephone
Vegetation and power lines
  • Tree trimming near overhead distribution lines
  • Controlling the growth of vegetation under transmission lines
Have you checked our Web site for this topic? Information
  1. Distribution lines - trimming
  2. Online tool for choosing the right tree
  3. Transmission lines - vegetation control
To reach us
Image: Distribution lines
Distribution lines (poles)
trimming – tree-felling
via the InternetLink: To reach us by phoneLink: Téléphone
Image: Transmission lines
Transmission lines (towers)
vegetation control
via the InternetLink: To reach us by phoneLink: Téléphone
Outages and emergencies
Technical problems
on our Web site
Complaints

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Hydro-Québec's Home Page Français Telephone directory Mailing address Hearing or sight-impaired
Power outages
To report or for information

1 800 790-2424
24 hours/day
In case of a power failure

Link: Hydro-Québec Home Page Image: To Reach Us