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Consumption and billing Electricity consumption Billing and payment methods Notify us of a move Ask for a new service contract or terminate an existing one Changes to your service connection

	Have you checked our Web site for this topic?	Online forms Sign up for the Equalized Payments Plan Sign up for Authorized Payment Notify us of a move or change in responsibility Become a Hydro-Québec customer Submit a meter reading Information Learn about factors that influence your consumption Understanding electricity rates and your bill New link! More on the changes made to your bill in January 2008
	To reach us	via the Internet by phone

ENERGY WISE (Energy efficiency) Energy efficiency at home Home Diagnostic Energy-saving tools and programs

	Have you consulted our Web site concerning this topic?	Online forms ENERGY WISE Home Diagnostic Information Efficient lighting Electronic thermostats Pool timers ENERGY STAR home appliances Renovating - Energy Evaluation Service grant Newly-built home - Novoclimat grant
	To reach us	via the Internet by phone

Personalized online services for residential customers Personal Page ENERGY WISE Home Diagnostic Consumption profile Online Billing Online Payment

	Have you checked our Web site for this topic?	Online forms Sign up for personalized online services Information Demonstration of personalized online services Description of personalized online service for residential customers
	To reach us	via the Internet by phone

Technical problems Problems with the Hydro-Québec Web site

	To reach us	via the Internet by phone

Outages and emergencies Report a power outage Request information about an outage

	Have you checked our Web site for this topic?	Information In case of a power failure
	To reach us	1 800 790-2424 24 hours/day

Vegetation and power lines Tree trimming near overhead distribution lines Controlling the growth of vegetation under transmission lines

	Have you checked our Web site for this topic?	Information Distribution lines – trimming Online tool for choosing the right tree Transmission lines – vegetation control
	To reach us	Distribution lines (trimming) via the Internet by phone Transmission lines (vegetation control) via the Internet by phone

Complaints To submit a complaint

	Have you checked our Web site for this topic?	Information Complaints procedure

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