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To reach Customer Service –
Residential Customers
Energy consumption and hydro bill


Monday to Friday
8 a.m. to 6 p.m.

Island of Montréal:
514 385-7252

Everywhere else in Québec, Canada or in the United States:
1 888 385-7252
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To reach Customer Service –
Business Customers – Small Power
Energy consumption and hydro bill

To speed up service, please have one of your electricity bills handy.

Elsewhere in Québec:
1 877 956-5696
8 a.m. to 5 p.m., Monday to Friday

Fax:

Montréal
area:		 Everywhere else in Québec, Canada or in the United States:
514 858-2818 1 877 493-2996

Mailing address:
Hydro-Québec
C.P. 270
Succ. Youville
Montréal, Québec
H2P 2V4

Collections Department
1-877-858-8582
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To reach Customer Service –
Business Customers – Medium Power

From anywhere in Québec, Canada or in the United States:
1 800 463-9900
From 8:30 a.m. to 4:30 p.m., monday to friday



Fax:

Montréal
area:		 Everywhere else in Québec, Canada or in the United States:
514 858-8758 1 888 358-8758

Mailing address:
Hydro-Québec
C.P. 270
Succ. Youville
Montréal, Québec
H2P 2V4

Collections Department
1-877-858-8582
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Customer and partner
support call centre
(Energy Efficiency)

Monday to Friday
8:30 a.m. to 4:30 p.m.

From anywhere in Québec:
1 877 817-1433
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To reach Customer Service – Residentiel and Business Customers – Small Power
ENERGY WISE
(Energy efficiency)


Monday to Friday
8:30 a.m. and 6:00 p.m.

Island of Montréal
514 ENERGIE (514 363-7443)

Everywhere else in Québec, Canada or in the United States:
1 800 ENERGIE (1 800 363-7443)
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To reach Customer Service
Outages and emergencies


24/24, 7 days
1 800 790-2424

What to do in case of a power outage
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To reach customer service
  • Online billing and payment
  • Technical problem on Hydro-Québec Web site


Monday to Friday: 8 a.m. to 8 p.m.
Weekends: 10 a.m. to 6 p.m.

One toll-free number to serve you
1 888 858-7927
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Power lines
Tree trimming


Monday to Friday
8 a.m. to 6 p.m.

Island of Montréal:
514 385-7252

Everywhere else in Québec, Canada or in the United States:
1 888 385-7252









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Transmission lines
Vegetation control


Monday to Friday
8:30 a.m. and 6:00 p.m.

Island of Montréal:
514 ENERGIE (514 363-7443)

Everywhere else in Québec:
1 800 ENERGIE (1 800 363-7443)




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To reach Customer Services –
Residential Customers
Collections Department

Monday to Friday
8:30 a.m. and 6:00 p.m.

From anywhere in Québec:
1 877 377-7980




Image: Hydro-Québec Image: Close

Energy consumption and hydro bill
To speed up service, please have one of your electricity bills handy.

To reach Customer Service – Residential Customers

Monday to Friday
8 a.m. to 6 p.m.

Montréal area:
514 385-7252

Everywhere else in Québec, Canada or in the United States:
1 888 385-7252

To reach Customer Service – Business Customers – Small Power

Monday to Friday
8 a.m. to 5 p.m

Everywhere in Québec, Canada or in the United States:
1 877 956-5696

Fax:
Montréal area:
514 858-8758
Everywhere else in Québec, Canada or in the United States:
1 888 358-8758

Mailing address:
Hydro-Québec, C.P. 270, Succ. Youville, Montréal, Qc, H2P 2V4

To reach Customer Service – Business Customers – Medium Power

Monday to Friday
8:30 a.m. to 4:30 p.m

Everywhere in Québec, Canada or in the United States:
1 800 463-9900