Hydro-Québec is well aware that, for a variety of reasons, some customers have trouble paying their electricity bills by the due date. If such is your case, we can suggest solutions that are adapted to your circumstances as much as possible.

If you are having payment difficulties, don't wait to be several bills behind before calling. Contact a Hydro-Québec representative promptly. This way, it will be easier to correct the situation, since you'll avoid accumulating high account balances and having to face collection procedures.