You are a Hydro‑Québec customer and you want to transfer electricity service to a new address.
Log into your Customer Space to report your change of address.
You’ll need the full address of the location you’ll be moving to, including the postal code.
If you don’t already have a Customer Space, now’s the time to create it!
There is no charge if you make your request online using Hydro‑Québec’s self-service tool, However, if you make your request through a Hydro‑Québec customer service representative, you will be charged a $25 fee (plus taxes). It will be on your next bill.
Even if you know your new address months in advance, you can wait to submit it. But don’t forget! Ask for an e-mail reminder to be sent about a week before you move.
You’ve already notified us of your moving date but your plans have changed? You can change the date from your Customer Space.
Or, you can do so by calling us at one of the following numbers: 514 385‑7252 (Montréal) or 1 888 385‑7252 (elsewhere).
New hours to reach us:
Weekdays from 8 a.m. to 8:30 p.m. and weekends from 9 a.m. to 5 p.m.
If you have Internet access, you can always access your bill online in your Customer Space. And if you’d like a nudge to remember to pay on time, just ask for an e-mail reminder!
Frequently asked questions about changing your address online.
A successful move takes good planning. We’ve put together some tips to help you.