Remove Address
If you want to remove an address or cancel a contract, you can do it online.
For an alternative version of the menu below, you can access the sitemap.
Remove Address
Log into your Customer Space to update or cancel your service contract.
If you don’t already have a Customer Space, now’s the time to create it!
- Log-in
- Create My Customer Space
Click for more information on the Customer Space
You’ll need your most recent bill.
Too soon to do it?
You know you’re going to have to remove an address or cancel a contract, but it’s too soon to notify us? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.
Cancel someone else’s contract
If you wish to remove an address and cancel a contract for someone else, you need a proxy allowing you to manage his or her account. The proxy has to be in the customer’s file.
If you have a valid proxy on file, you need to request an activation code. The code lets you create a Customer Space from which you can manage the other person’s account.
If you already have an activation code and you want to cancel someone else’s contract, you can do it now from your Customer Space.
Other resources for moving
Frequently asked questions
Frequently asked questions about changing your address online.
Tips for a successful move
A successful move takes good planning. We’ve put together some tips to help you.