Remove Address (contract termination)

Too soon to do it?

You know you’re going to have to remove an address or cancel a contract, but it’s too soon to notify us? Don’t forget! Ask for an e-mail reminder to be sent about a week before the effective date.

Request reminder

Cancel someone else’s contract

If you wish to remove an address and cancel a contract for someone else, you need a proxy allowing you to manage his or her account. The proxy has to be in the customer’s file.

Request proxy form

If you have a valid proxy on file, you need to request an activation code. The code lets you create a Customer Space from which you can manage the other person’s account.

Request activation code

If you already have an activation code and you want to cancel someone else’s contract, you can do it now from your Customer Space.

Create My Customer Space

Other resources for moving

• Submit meter reading
• Estimate electricity costs at another address
• Find postal code
• Notify the Service québécois de changement d’adresse