Who can access customer information?

Only the account holder or coholder or a third party* duly authorized by proxy or written consent is allowed to have access to customer information.

Are you moving? You may have questions about your Hydro-Québec account.

One of our customer service representatives will be happy to assist you. But first, to comply with the law,** you'll be asked some questions to verify your identify.

In this way, Hydro-Québec protects the privacy of all its customers, while at the same time fulfilling its legal obligations.

Want to grant access to someone?

Fill in the special form:

• a)Access to the electronic version of the form, or
• b)Call Services à la clientèle [customer services] at the number in the lower left-hand corner of your bill and ask to have the form mailed to you.

* Spouse, accountant or lawyer, for example.
** Act respecting Access to documents held by public bodies and the Protection of personal information.