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Keep us posted
When you move, you are responsible for paying your electricity bills at your old address until you formally terminate your contract. It's important to let Hydro-Québec know as soon as you have your new address. The following deadlines apply:
- At least 7 days before the move, for residential customers
- At least 30 days before, for business customers
Are there any fees?
- If there is a change of address or account holder for a customer who's had an account in Québec within the past 5 years: $20
- If a new account (new customer) is created: $50
What do I need to do?
Send us your new address one of these ways:
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Online: simple, fast and available 24/7. Click here for residential customers, click here for business customers
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In writing, by picking up a Change of Address form at any Caisse Desjardins
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By calling the Customer Services number that appears on your bill
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Let us know right away and you won't have to worry about it later!
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