Do you have permission?
The personal information in each customer’s file is strictly confidential.
According to the Access Act,* only the account holder, the co-account holder or another person duly authorized by proxy or by written or oral consent can access customer information.
- To allow a third party to access your data or deal with Hydro-Québec on your behalf, you must fill out the appropriate forms.
- Visit Consent to disclosure and proxy page. You can also call customer services at the number on your bill.
Completely confidential
Before disclosing any confidential information, Hydro-Québec’s authorized personnel must first ask questions to allow them to establish the identity of the person seeking the information.
In this way, Hydro-Québec protects the confidentiality of all customers and complies with legal requirements in effect.
* Act respecting Access to documents held by public bodies and the Protection of personal information.
