Authorized Payment

Terms of service

Definition

Authorized Payment (AP) is a method of payment whereby you authorize Hydro-Québec and your financial institution to debit the amount of your electricity bill from your bank account on the due date.

Administration charges

Hydro-Québec provides this service free of charge. However, your financial institution may apply service charges to your account. It would be wise to check.

First withdrawal

Authorized Payment comes into effect the day Hydro-Québec approves your application. If any billed amounts are outstanding on that date, they will be debited from your bank account when they come due.

Notice of banking changes

You must notify Hydro-Québec promptly if you change your financial institution, branch or account number.

Insufficient funds

If an installment cannot be debited due to insufficient funds in your bank account, it will be debited along with an administration charge on the 15th day following the date of refusal, or the next business day if the 15th day falls on a Saturday, Sunday or holiday.

Payment deferral

From the time you receive your bill until the business day prior to the due date, you can defer the debit from your bank account by calling Customer Services at the number indicated on your bill. If your installment is late, however, administration charges will apply.

Termination of service

Hydro-Québec could terminate the service:

• If an installment could not be debited on two consecutive occasions because of insufficient funds.
  
• If you request cancellation. Depending on the date your request is received, one more installment may be debited from your bank account.
  
  

Termination of Authorized Payment does not mean termination of your electricity service contract. Therefore, you are still responsible for paying your electricity bills, either by mail, Internet or via your financial institution.

Responsibility of the financial institution

Your financial institution is not responsible for verifying whether debits are made in accordance with the authorization it receives.

Right of recourse

You have a right of recourse in the following cases:

• No debit authorization was given.
• The debit was not made in accordance with the terms of service.
• You had revoked your authorization.
• The payment was debited from the wrong bank account due to an error made by Hydro-Québec.

If you think an error has been made:

First call Customer Services at the number indicated on your bill.

If necessary, you may also contact your financial institution which, at your request, will make the correction and notify Hydro-Québec.

You have 90 days after the withdrawal date to request reimbursement of a payment from your financial institution.