Owing to the nature of our operations, we have a presence throughout the province and we maintain ongoing relations with our numerous stakeholders. Good dialogue enables us to preserve relations of trust, obtain support for important activities and even occasionally reconcile diverging interests. The Sustainability Report is intended to provide honest, transparent information to our stakeholders, with whom we maintain mutually beneficial relations.

Customers

SHARED SUSTAINABILITY GOALS

  • Quality, accessibility and speed of service
  • Reliability of electricity supply
  • Competitive rates
  • Customer satisfaction
  • Fairness for customers
  • Tailored collection services for low-income customers and those with payment difficulties
  • Energy savings
  • Communications with cultural communities
  • Adaptation to climate change

EXAMPLES OF MEANS USED

  • Survey of customer satisfaction
  • Handling of complaints and claims
  • Energy efficiency partnerships
  • Specialized Web sites (e.g., The Right Moves)
  • Translation services during the collections process
  • Collections working group

Employees

SHARED SUSTAINABILITY GOALS

  • Healthy, safe work environment
  • Training and skills development
  • Competent succession
  • Sustainability principles applied to daily activities and to decision making
  • Respect for the environment

EXAMPLES OF MEANS USED

  • Workplace health and safety committees
  • Survey on employee engagement
  • Sustainability awareness and training
  • Sharing of expertise
  • International partnerships

Educational institutions

SHARED SUSTAINABILITY GOALS

  • Advancement of knowledge
  • Development of a skilled workforce
  • Education on key issues related to electricity

EXAMPLES OF MEANS USED

  • Support for universities
  • Research partnerships and open innovation
  • Internships for university and college students
  • Knowledge sharing
  • Presentations at universities

Unions

SHARED SUSTAINABILITY GOALS

  • Harmonious labor relations
  • Healthy, safe work environment

EXAMPLES OF MEANS USED

  • Training programs offered by the company and unions
  • Workplace health and safety committees

Non-governmental organizations

SHARED SUSTAINABILITY GOALS

  • Establishment of mutually beneficial relations
  • Acceptability of projects
  • Transparency and authenticity
  • Respect for the environment
  • Tailored collection services for low-income customers and those with payment difficulties

EXAMPLES OF MEANS USED

  • Working group with consumer associations
  • Various partnerships
  • Community investments
  • Liaison committee with the Union des producteurs agricoles (UPA) [Québec farm producers’ union]

General public

SHARED SUSTAINABILITY GOALS

  • Public health and safety
  • Acceptability of projects
  • Social and economic development
  • Transparency and authenticity
  • Respect for the environment

EXAMPLES OF MEANS USED

  • Conducting of studies and dissemination of information on public health and safety
  • Public consultation
  • Regional economic spinoffs committees
  • Satisfaction survey
  • Web site and toll-free line (1 800 363-7443)
  • Social media
  • Videos

Local and Aboriginal communities

SHARED SUSTAINABILITY GOALS

  • Acceptability of projects
  • Harmonious integration of facilities into the environment
  • Social and economic development
  • Transparency and authenticity
  • Respect for the environment
  • Respect for and preservation of local values and culture
  • Reliability of electricity service and supply
  • Energy savings

EXAMPLES OF MEANS USED

  • Teams in charge of community and Aboriginal relations
  • Liaison committees with municipal associations
  • Support for local initiatives in connection with construction projects
  • Regional economic spinoffs committees
  • Specialized Web site – municipal and regional affairs (in French only)

Investors

SHARED SUSTAINABILITY GOALS

  • Company profitability
  • Good governance
  • Risk management
  • Ethical behavior
  • Acceptability of projects

EXAMPLES OF MEANS USED

  • Periodic meetings with investors
  • Dedicated Web site for investor relations
  • Annual Report
  • Codes of conduct

Government authorities

SHARED SUSTAINABILITY GOALS

  • Acceptability of projects
  • Company profitability
  • Economic spinoffs in Québec
  • Contribution to government strategies (e.g., Québec Energy Policy, Government Sustainable Development Strategy, strategy to ensure the occupancy and vitality of territories, Québec’s Agenda 21 for culture, Québec Research and Innovation Strategy, Climate Change Action Plan, Transportation Electrification Strategy)
  • Sustainability principles applied

EXAMPLES OF MEANS USED

  • Partnerships and participation in joint committees
  • Company’s strategic plan
  • Rollout of internal action plans

Suppliers

SHARED SUSTAINABILITY GOALS

  • Sustainable procurement practices
  • Economic spinoffs in Québec
  • Ethical behavior

EXAMPLES OF MEANS USED

  • Participation in ECPAR, an organization that promotes sustainable procurement practices
  • Dedicated Web site for suppliers
  • Regional economic spinoffs committees
  • Code of conduct