LOOK AT THE WIRES FROM THE GROUND. STAY AWAY FROM WIRES AND DON’T LET ANYONE OR ANYTHING (LADDER, TAPE MEASURE, TOOL OR ANY OTHER ITEM) GET WITHIN 3 M OF THEM.
If your home has no electricity or if the service mast is damaged, call Hydro‑Québec at 1 800 790‑2424, day or night, to report the situation.
If the service mast is damaged:
If your home has electricity and the service mast is not damaged, but a tree or branch risks damaging your service drop, you must rectify the situation.
We recommend that you contact an arborist who is a member of the SIAQ (Société internationale d’arboriculture Québec, the Québec chapter of the International Society of Arboriculture).
Thank you for helping keep your neighborhood safe.
You may find the following information useful:
Please provide some contact information so that we can follow up with you or obtain additional information.
Hydro-Québec will assess the situation based on the information you have provided and will contact you if necessary. Of course, we will take action in cases of immediate risk. However, if the risk is not imminent, we remind you that only the owner of the tree may request a trimming service and will have to cover the cost. If the tree is not pruned following your request, the medium-voltage lines will be cleared during preventive work carried out periodically by Hydro-Québec.
Help finding your customer number
You'll find it on your bill.This number is a series of nine digits, starting with 1.
E.g.: 100 000 001
Help finding your contract number
You'll find it on your bill.This number is a series of nine digits, starting with 3.
Ex. : 300 000 000
Help finding your customer number.
You'll find it on your bill.This number is a series of nine digits, starting with 1.E.g.: 100 000 001
Need help finding the meter number
It’s on your meter.