NOTE: If you are a Hydro-Québec customer, be sure to have an electricity bill handy while you complete the form.

Fields marked with an asterisk (*) must be filled in.

Step 1: Description of the situation
What type of power line is the vegetation too close to?

Select the picture that most closely resembles the situation you wish to describe.

DANGER : The lines in the selected image are MEDIUM-VOLTAGE lines.

They are NOT covered by insulating sheaths and their voltage may be as high as 25,000 volts.

Safety warning

By law, only Hydro-Québec or a worker authorized by Hydro-Québec is allowed to perform any work that might require a person, part of a tree or a tool to come within three metres of a medium-voltage line.

Never let yourself or anything else (e.g., a tool, ladder or tape measure) come within three metres of these lines.

Please continue to provide us with more information.

The lines in the selected image are low-voltage lines.

Low-voltage lines are usually insulated and have a voltage of 120 to 240 volts (sometimes up to 600 volts).

Is the wire in contact with vegetation damaged, is its insulating sheath missing, or do you see sparks or smoke?

Safety warning

If vegetation comes into contact with low-voltage wires with a missing or damaged insulating sheath, or if there are sparks or smoke, you could receive a serious electric shock.

Only Hydro-Québec or a worker assigned by Hydro-Québec is allowed to prune trees within three metres of wires that are damaged or those missing an insulating sheath.

Never let yourself or anything else (e.g., a tool, ladder or tape measure) come within three metres of these lines. Never do this type of work yourself!

Please continue to provide us with more information.

Is the tree you’re concerned about also getting close to the wires at the top of the pole?

Safety warning

The branches you’re concerned about are also getting close to the wires at the top of the pole. The wires located at the top of poles are medium-voltage lines. They are NOT covered by insulating sheaths and their voltage may be as high as 25,000 volts.

By law, only Hydro-Québec or a worker authorized by Hydro-Québec is allowed to perform any work that might require a person, part of a tree or a tool to come within three metres of a medium-voltage line.

Never let yourself or anything else (e.g., a tool, ladder or tape measure) come within three metres of these lines.

Please continue to provide us with more information.

The situation you’re describing does not require Hydro-Québec to take action.

Low-voltage lines are usually insulated and have a voltage of 120 to 240 volts (sometimes up to 600 volts). However, you should stay away from them, because if their insulating sheath is damaged or cracked, you could receive a very serious shock.

If you want to trim or cut down your tree near this type of line, we recommend you call an arboriculturist certified by the Société internationale d’arboriculture Québec (SIAQ). Do not do it yourself!

See the list of commercial SIAQ members

Thank you for helping to keep your neighborhood safe.

What would you like to do next?

The wires in the selected image are telecommunications lines.

Vegetation near telecommunications lines is not dangerous because these wires are covered by an insulating sheath and have a voltage of approximately 12 volts. However, you must take care not to damage these wires.

Hydro-Québec does not prune or cut down trees to clear telecommunications lines.

If you want to trim or cut down a tree near this type of line, we recommend you call an arboriculturist certified by the Société internationale d’arboriculture Québec (SIAQ).

See the list of commercial SIAQ members

If these lines are a safety hazard, please contact the telecommunications company concerned.

Thank you for helping to keep your neighborhood safe.

Choose the sentence that best describes the situation regarding the uninsulated line (medium-voltage wire) at the top of the pole.
  • Safety warning

    Do not touch the climbing plant or try to free the lines.
    This situation is extremely dangerous.

Step 2: Address of the location where the vegetation is posing a problem
Step 3: Identification of applicant
Are you a Hydro-Québec customer?
Are you the owner of the tree posing a problem?

Hydro-Québec will assess the situation based on the information you have provided and will contact you if necessary. Of course, we will take action in cases of immediate risk. However, if the risk is not imminent, we remind you that only the owner of the tree may request a trimming service and will have to cover the cost. If the tree is not pruned following your request, the medium-voltage lines will be cleared during preventive work carried out periodically by Hydro-Québec.

Are you the owner of the tree posing a problem?
  • Hydro-Québec will assess the situation based on the information you have provided and will contact you if necessary. Of course, we will take action in cases of immediate risk. However, if the risk is not imminent, we remind you that only the owner of the tree may request a trimming service and will have to cover the cost. If the tree is not pruned following your request, the medium-voltage lines will be cleared during preventive work carried out periodically by Hydro-Québec.

Are you responsible for the electricity bill at the address where the vegetation is posing a problem?
Would you like this e-mail to become your default address for electronic communications from Hydro-Québec regarding the client number previously indicated?
Would you like this e-mail to become your default address for all communications from Hydro-Québec regarding the client number indicated?
Send your request