We’re working on many fronts to serve you better every day. Find out how.
You can count on us.
Our commitment is to serve you better with extended hours and online services. We also work hard to make sure our power system is reliable and to respond to outages more rapidly.
On top of the world: a 360° video experience
Feel the adrenaline rush! Join Jean-Olivier 650 feet (198 metres) in the air, atop one of Québec’s tallest transmission towers!
A virtual reality tour that will introduce you to the line worker’s trade.
Warning: It is very dangerous and strictly forbidden to climb a tower. Don’t try this at home!
How to enjoy the 360° experience
Our video can be viewed on a smart phone, tablet or computer or with a cardboard viewer or a virtual reality headset. But we recommend a smart phone or, for the best experience, a headset or viewer.
If you use a smart phone or tablet, you need a recent one with an accelerometer and a gyroscope that can track its movements and position. Then you can move your device around to explore the video. The video is compatible with most recent models, whether iOS (iPhone) or Android. It will open in YouTube, so be sure to have the most recent version of the app.
If you watch on a computer, you need the latest version of Chrome, Opera, Firefox or Microsoft Edge. Use the mouse to move around and explore the video. For an even better experience, use a smart phone or tablet instead.
If you use a virtual reality headset or cardboard viewer, the experience will be more immersive. You need a recent phone, either Android (4.1 or later) or Apple iOS (8.0 or later), with an accelerometer and a gyroscope. Click on the glasses icon in the lower right corner to activate viewer mode.
We’re improving our services.
Web site, mobile app, social media, online and phone services—these are some of the tools that help us stay in touch with you.
21 online services
You’ll be surprised at everything you can do in your customer space!
Track your electricity use day by day, thanks to next-generation meters.
28.5 more hours a week to answer your calls, now that our customer services are available weeknights and weekends
You can also reach us on Facebook and Twitter.
We’re on the scene of an outage faster than ever.
Each year, Hydro-Québec invests in projects and initiatives with a view to preventing outages and reducing their duration.
151,086 km of transmission and distribution lines
Thanks to our 3.9 million next-generation meters, we can detect outages quickly and monitor them in real time.
We’re installing automated equipment on the distribution system to allow us to perform operations remotely, resulting in a faster response.
$56.5 million is invested each year in controlling vegetation to prevent outages. We plan to do even more in the coming years.
On-the-job mentoring helps lineworkers become productive quickly.
We keep your lights on by making sure the power system is reliable.
We do our utmost to keep our grid a globally recognized benchmark for reliability.
$2.2 billion in annual, recurrent investments in system maintenance and expansion
14,000 km of fibre optic cables in our telecommunications network, through which we manage, monitor and operate our facilities in real time
6 high-voltage transmission lines at 735-kV connect our major generating stations to greater Montréal for a vast and reliable network
65,419 transmission towers
175 metres the height of our tallest tower