Residential

Important
Notice

Coronavirus (COVID-19): Hydro-Québec is acting for the benefit of its customers and employees

In the context of the COVID-19 (coronavirus) pandemic, we would like to reassure you that our employees are on the job and will continue to be here for you. Hydro-Québec management has put its emergency measures into action, which means that a special committee meets daily to track the evolution of risk levels associated with COVID-19.

Learn more about the measures we have implemented and see our advice:

We are also in touch with our partners and suppliers who provide goods and services or who work at our facilities.

With health and safety top of mind, we will continue to update you during this period when there are so many concerns.

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Request for work

Is vegetation growing too close to power lines? Do you need Hydro-Québec to carry out work? Make your request online and track its progress.

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Are you interested in installing solar panels?

See our Web site to learn more about PV solar power before you invest.

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

62 hydropower generating
stations

260,106 km of transmission
and distribution lines

4.4 million
customers

News

Sustainability Report 2019

Discover our 18th sustainability report. Once again, we describe our performance over the last year with respect to our main environmental, social, economic and governance challenges.

Consult the Report