Residential

Important
Notice

E-mails, texts and voice phishing

Phishing e-mails and texts are currently in circulation. Do not click on any hyperlinks they may contain, because you will be redirected to a fake Web site with the same look and feel as Hydro-Québec's. Also, Hydro-Québec never contacts customers to ask for payment by credit card. If you receive such a call, inform your local police force.

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Track a request for work

Is your request in progress, complete or pending? Track the the status of your request anytime, anywhere. The information is at your fingertips!

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Are you interested in installing solar panels?

See our Web site to learn more about PV solar power before you invest.

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

63 hydropower generating
stations

259,020 km of transmission
and distribution lines

4.3 million
customers

News

Financial results for 2018

Financial results for 2018

In 2018, Hydro-Québec posted net income of $3,192 million. This strong result is mainly due to net electricity exports of more than 36 TWh – a record volume in the company’s history. For a sixth consecutive year, Hydro-Québec’s contribution to the Québec government’s revenue exceeds $4 billion.

Consult the annual report