Residential

Important message

Our simplified and improved conditions of service went into effect on April 1.

Take a look at the official publication entitled Conditions of Service.

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Track a request for work

Is your request in progress, complete or pending? Track the the status of your request anytime, anywhere. The information is at your fingertips!

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Being Energy Wise

Whether it’s charging a cell phone or heating a room, there are ways to save all over the house. Follow the guide for advice and tips!

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

63 hydropower generating
stations

258,512 km of transmission
and distribution lines

4.3 million
customers

News

Diversity, a source of collective energy

Financial results for 2017: In 2017, Hydro-Québec posted net income of $2,846 million. This strong result is mainly due to net electricity exports of more than 34 TWh – a record volume in the company’s history. For a fifth consecutive year, Hydro-Québec’s contribution to the Québec government’s revenue exceeds $4 billion.

Consult the annual report