Residential

Important
Notice

Phishing e-mails and texts
Phishing e-mails and texts are currently in circulation. Do not click on any hyperlinks they may contain, because you will be redirected to a fake Web site with the same look and feel as Hydro-Québec’s.

Voice phishing
Hydro-Québec never contacts customers to ask for payment by credit card. If you receive such a call, inform your local police force.

Fraud prevention

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Track a request for work

Is your request in progress, complete or pending? Track the the status of your request anytime, anywhere. The information is at your fingertips!

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Being Energy Wise

Whether it’s charging a cell phone or heating a room, there are ways to save all over the house. Follow the guide for advice and tips!

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

63 hydropower generating
stations

258,512 km of transmission
and distribution lines

4.3 million
customers

News

Sustainability Report 2017

We supply electricity under the best possible conditions throughout Québec. Every year, we publish a report describing our sustainability governance and performance. Our customers are our first priority. We also manage the energy balance while protecting the environment and remaining mindful of the communities around us. We rely on innovation and we contribute to Québec’s social and economic wealth.

The Sustainability Report 2017 is the sixteenth such report produced by Hydro-Québec.