Residential

Important
Notice

E-mails, texts and voice phishing

Phishing emails and texts are currently in circulation. Do not click on any hyperlinks they may contain. Also, Hydro-Québec never uses these means of communication to ask for payment by credit card or to issue a reimbursement. If you receive such a message, inform the Canadian Anti-Fraud Centre.

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Track a request for work

Is your request in progress, complete or pending? Track the the status of your request anytime, anywhere. The information is at your fingertips!

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Are you interested in installing solar panels?

See our Web site to learn more about PV solar power before you invest.

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

63 hydropower generating
stations

259,020 km of transmission
and distribution lines

4.3 million
customers

News

Strategic Plan 2020–2024

Strategic Plan 2020–2024

Building on our previous plan, the Strategic Plan 2020–2024 goes even further by factoring in the global energy transition, which is causing rapid change in the energy sector.

Consult the Strategic Plan 2020–2024