Residential

Important Notice

Were you affected by flooding and planning your return home? Here’s what to do.

If water entered your home, consult a master electrician (in French only) before turning the power back on. If service was interrupted by Hydro-Québec, only a master electrician can make the request to have service restored.

Call 1 888 385-7252, option 1 to learn about the measures put in place to assist you.

Flooding and electrical safety

Urgence Québec

Visit the Urgence Québec Web site, maintained by the Québec government.

Important Notice

Were you affected by flooding and planning your return home? Here’s what to do.

If water entered your home, consult a master electrician (in French only) before turning the power back on. If service was interrupted by Hydro-Québec, only a master electrician can make the request to have service restored.

Call 1 888 385-7252, option 1 to learn about the measures put in place to assist you.

Flooding and electrical safety

Urgence Québec

Visit the Urgence Québec Web site, maintained by the Québec government.

Online services
without waiting

Options in case of payment difficulties

On a tight budget right now? Don’t think you can pay your bill on time? We can come up with a solution.

Track a request for work

Is your request in progress, complete or pending? Track the the status of your request anytime, anywhere. The information is at your fingertips!

Power outage info

Is there an outage in your area? You can find out how big an area is affected and when service will be restored.

View all our services

Guides to help you make the right choices

Being Energy Wise

Whether it’s charging a cell phone or heating a room, there are ways to save all over the house. Follow the guide for advice and tips!

Guided tours

Discover feats of Québec engineering by visiting Hydro-Québec facilities. School groups are welcome.

Safety reminders

Learn to recognize the electrical hazards of power lines, trees and poles, as well as in and around the house!

Energy for all Quebecers

62 hydropower generating
stations

151 086 km of transmission
and distribution lines

4.2 million
customers

News

Sustainability Report

The Sustainability Report 2016 describes Hydro-Québec’s performance with respect to its main environmental, social, economic and governance issues. We are especially proud of our achievements in three areas: our continued development of hydropower, which accounts for almost 100% of our output; the success of our energy efficiency programs; and our positive impact on the Québec economy. This edition, published in May 2017, is the fifteenth such report produced by Hydro-Québec.

Consult the Quarterly report