NOTE: If you are a Hydro-Québec customer, be sure to have an electricity bill handy while you complete the form.

Fields marked with an asterisk (*) must be filled in.

Step one: Description of the situation
Does the tree to be cut down or pruned belong to you?
* What type of power line is the tree too close to (i.e., three metres or less)?

Select the picture that most closely resembles the situation you wish to describe.

DANGER: The wires in the selected image are MEDIUM-VOLTAGE wires.

Safety warning

Medium-voltage lines ARE NOT covered by insulating sheaths and their voltage may be as high as 25,000 volts.

By law, only Hydro-Québec or a worker authorized by Hydro-Québec is allowed to perform any work that might require a person, a part of a tree or a tool to come within three metres of a medium-voltage line.

Never let yourself or anything else (e.g., a tool, ladder or tape measure) come within three metres of these lines.

If a climbing plant like a vine comes near medium-voltage lines, do not touch the plant or try to free the lines. This situation is extremely dangerous.

The wires shown on the selected image are low-voltage wires.

* Is the wire damaged, is its insulating sheath missing, or do you see sparks or smoke?

Safety warning

If the insulating sheath on low-voltage wires is damaged or missing, do not go near the lines and do not let a tool, ladder, tape measure or anything else get within three metres of them.

Only Hydro-Québec or a worker assigned by Hydro-Québec is allowed to prune trees within three metres of damaged wires or those missing an insulating sheath.

If a climbing plant like a vine comes near low-voltage lines, do not touch the plant or try to free the lines. This situation is extremely dangerous.

Information about pruning or cutting down vegetation near low-voltage lines

If the proximity of the vegetation to the lines poses a danger, Hydro-Québec will carry out the hazardous work at no charge. Owners may then decide whether to finish the job themselves (pick up branches, cut wood and dispose of waste) or hire a tree trimmer.

It is also the owner’s responsibility to obtain the permits required to carry out the necessary work.

Safety warning

Low-voltage lines are usually insulated and have a voltage of 120 to 240 volts (sometimes up to 600 volts). Stay away from them because if their insulating sheath is damaged or cracked, you could receive a serious shock.

Hydro-Québec does not prune or cut down vegetation near low-voltage lines. You must contact a tree trimmer and cover the related costs.

Do not do this type of work yourself!

We recommend that you call an arboriculturist certified by the SIAQ (in French only).

Thank you for putting safety first when planning your work.

The wires in the selected image are telecommunications lines.

Vegetation near telecommunications wires does not pose an electrical hazard, because these lines are covered by an insulating sheath and have a voltage of approximately 12 volts. However, it is important to take care not to damage these wires.

Hydro-Québec does not prune or cut down trees near telecommunications lines.

If you would like to prune or cut down trees near this type of line, we recommend you call an arboriculturist certified by the SIAQ (in French only).

Thank you for putting safety first when planning your work.

Step 2: Address where the work will be carried out
Type of work to be carried out
Step 3: Identification of applicant
Are you a Hydro-Québec customer?
Are you responsible for the electricity bill at the address where the work will be carried out?
Would you like this e-mail address to become your default address for all communications from Hydro-Québec?
Would you like this e-mail address to become your default address for all communications from Hydro-Québec?
Send your request