NOTE: If you are a Hydro-Québec customer, be sure to have an electricity bill handy while you complete the form.
Fields marked with an asterisk (*) must be filled in.
Only the owner of the tree can make a request to have it cut down or pruned.
Please ask the owner of the tree to contact us.
Select the picture that most closely resembles the situation you wish to describe.
Medium-voltage lines ARE NOT covered by insulating sheaths and their voltage may be as high as 25,000 volts.
By law, only Hydro-Québec or a worker authorized by Hydro-Québec is allowed to perform any work that might require a person, a part of a tree or a tool to come within three metres of a medium-voltage line.
Never let yourself or anything else (e.g., a tool, ladder or tape measure) come within three metres of these lines.
If a climbing plant like a vine comes near medium-voltage lines, do not touch the plant or try to free the lines. This situation is extremely dangerous.
If the insulating sheath on low-voltage wires is damaged or missing, do not go near the lines and do not let a tool, ladder, tape measure or anything else get within three metres of them.
Only Hydro-Québec or a worker assigned by Hydro-Québec is allowed to prune trees within three metres of damaged wires or those missing an insulating sheath.
If a climbing plant like a vine comes near low-voltage lines, do not touch the plant or try to free the lines. This situation is extremely dangerous.
If the proximity of the vegetation to the lines poses a danger, Hydro-Québec will carry out the hazardous work at no charge. Owners may then decide whether to finish the job themselves (pick up branches, cut wood and dispose of waste) or hire a tree trimmer.
It is also the owner’s responsibility to obtain the permits required to carry out the necessary work.
Low-voltage lines are usually insulated and have a voltage of 120 to 240 volts (sometimes up to 600 volts). Stay away from them because if their insulating sheath is damaged or cracked, you could receive a serious shock.
Hydro-Québec does not prune or cut down vegetation near low-voltage lines. You must contact a tree trimmer and cover the related costs.
Do not do this type of work yourself!
We recommend that you call an arboriculturist certified by the SIAQ (in French only).
Thank you for putting safety first when planning your work.
Vegetation near telecommunications wires does not pose an electrical hazard, because these lines are covered by an insulating sheath and have a voltage of approximately 12 volts. However, it is important to take care not to damage these wires.
Hydro-Québec does not prune or cut down trees near telecommunications lines.
If you would like to prune or cut down trees near this type of line, we recommend you call an arboriculturist certified by the SIAQ (in French only).
You'll find it on your bill.This number is a series of nine digits, starting with 1.
E.g.: 100 000 001