Cancel electricity service contract

Fields marked with an asterisk (*) must be filled in.

Step 1: Service contract at old service address

The NEQ is a company’s number in the Québec enterprise register. It’s a unique digital identifier that facilitates interactions with public agencies and business partners.

Service address Need help for Service address?

Step 2: Applicant

Please note that only the Hydro-Québec account holder or a proxy holder by proxy may submit a change-of-address notice for an electricity service contract linked to this account.

Account holder

Person or corporation responsible for paying d’Hydro-Québec account.

Are you an account holder or proxy holder for this contract?

Account holder

Person or corporation responsible for paying d’Hydro-Québec account.

Proxy holder

Third party authorized to obtain personal information from an account holder’s file or deal with Hydro-Québec on the account holder’s behalf to the extent defined by the proxy.

A proxy holder may be authorized to do the following:

  • Receive and pay electricity bills
  • Negotiate a payment arrangement
  • Modify details of service contracts
  • Change contract power demand and rates
  • Request or cancel service contracts
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Proxy

A printed form generally supplied by Hydro-Québec and signed by the account holder authorizing a third party (the proxy holder) to obtain information from the account holder’s file and deal, discuss or negotiate with Hydro-Québec on his or her behalf.

The proxy must contain the following information:

  • Name of third party to whom information may be disclosed
  • Account numbers concerned
  • Type of information that may be disclosed to proxy holder
  • Validity period
  • Dealings proxy holder may have with Hydro-Québec:
    • Receive and pay electricity bills
    • Negotiate a payment arrangement
    • Modify details of service contracts
    • Change contract power demand and rates
    • Request or cancel service contracts
    • Conduct any other business that account holder may specify
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Step 3: Until what date will your company be responsible for the service contract at this service address?

Step 4: Are you the owner of the building you are leaving?

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Information on owner of building you are leaving

Step 5: Where should the final bill for this contract be sent?

Choose