Residential

Important
Notices

Phishing emails and text messages are currently in circulation

If you receive such a message, do not click on any links it may contain because they will take you to a fake website with the same look and feel as Hydro-Québec’s. In addition, Hydro-Québec never contacts its customers to request a credit card number or demand payment by credit card. Think you’ve been the victim of a phishing scam?
Find out what to do

COVID-19 pandemic: We’re here for you

In recent months, we have worked hard to continue to provide reliable electricity service and support you during this particularly challenging period. As part of our commitment to contribute to Québec’s economic recovery, we will be resuming our system maintenance activities to serve you better. Please note that, as of October 1, 2020, administration charges will once again apply to all unpaid bills for all customers.

We are sensitive to the fact that some customers may be experiencing financial difficulties. If this is the case for you, we encourage you to go to your Customer Space or call us to enter into a payment arrangement today. This will ensure that you continue to benefit from the suspension of administration charges.

Enter into a payment arrangement online

Learn about the measures we have introduced:

• Measures to help customers
• Prevention measures

We are also in close contact with our partners and our suppliers, who provide goods and services or work in one of our facilities.

Health and safety are always top priorities at Hydro-Québec. Consequently, we will continue to keep you informed during this period, which has led to increased concerns for many of you.