Important Notices

What to do after an outage

The power is back? Find out what to do to resume your activities safely.

Do you have questions about the LogisVert Efficient Homes Program?

Contact our service provider Groupe Marketing International at or call 1 833 396‑1888, Monday to Friday, from 8 a.m. to 8 p.m.

The Customer Space is no longer accessible from certain countries.

Access to the Hydro-Québec Customer Space is limited to certain countries.You manage your account from your Customer Space?

See the options available to you.


Report an outage

By phone

1800790-2424 1 800 790-2424

24 hours a day

When to report an outage?
If the outage does not appear on the map, call us.

When to call 911?

On social media

Get answers to your questions during regular business hours.

Hydro-Québec app

Track power outages and receive notifications.

Residential customers

How can we help?

General number

or 1888385-7252
514 385-7252
or 1 888 385-7252

Business customers

How can we help?

General numbers

Rate G

Rate G with billing under $100,000/year

1877956-5696 1 877 956-5696

Rate G with billing over $100,000/year and Rates G-9, M and DM

1800463-9900 1 800 463-9900

Rate L or LG

  • Your commercial officer will be happy to answer any questions you might have about your business needs.
  • Find your commercial officer’s and account manager’s contact information in your Customer Space.

Head office

Édifice Jean-Lesage
75, boulevard René-Lévesque Ouest
Montréal (Québec)  H2Z 1A4