Ouvrons l’œil – Making a report

Hydro‑Québec has set up the Ouvrons l’œil hotline and online form so you can report any activities that could compromise Hydro-Québec’s assets (e.g., electricity theft), unusual events near our facilities, any communication that seems fraudulent or any other suspicious situation in connection with Hydro‑Québec.

The Ouvrons l’œil hotline does not replace calling 911. If urgent action is needed (ambulance, fire or police services), call 911.

When you report something through the Ouvrons l’œil hotline or online form, Hydro‑Québec can assess the danger associated with equipment safety, cyber security or the protection of your personal information.

Examples of situations or events that you should report:

  • You notice an electrical installation that seems to be being used to steal electricity.
  • You see a suspicious vehicle or individual near our facilities.
  • You receive a suspicious or fraudulent email that uses the Hydro‑Québec logo.
  • You are the victim of a breach of confidentiality (identity theft, loss or theft of personal information, unauthorized consultation of your Hydro‑Québec Customer Space).
  • You witness sabotage or a malicious act involving Hydro‑Québec equipment (buildings, vehicles, computer software or hardware).

See our FAQ section

Use this form to report a suspicious event.

You can also report something by calling 1 877 816-1212.

Fields marked with an asterisk (*) are mandatory.

Frequently asked questions

Who can use the Ouvrons l’œil hotline or form?

Anyone can use this hotline or form to report an unusual or suspicious event that could compromise the protection of your personal information, the safety of our employees, or the security of Hydro‑Québec’s equipment.

The Ouvrons l’œil hotline does not replace calling 911. If urgent action is needed (ambulance, fire or police services), call 911.

Who responds to calls to the Ouvrons l’œil hotline?

Hydro‑Québec security guards take the calls. The Ouvrons l’œil hotline is available 24/7.

Why is it important to report these situations?

Hydro‑Québec makes every effort to protect its facilities, but we also need the help of a vigilant public.

When in doubt, report an event, even if it seems trivial. All reports are important and can help us take the necessary measures to improve your security as well as that of Hydro‑Québec’s buildings and facilities.

Can a report be made anonymously?

Yes, of course. You do not need to identify yourself when you report an event. If you wish, your report can remain confidential.