First Quarter 2017
Message from the President and Chief Executive Officer
Hydro-Québec posted net income of $1,543 million for the first quarter of 2017. This is the fourth time in the company’s history that net income has exceeded the $1.5-billion mark for the first three months of the year. On markets outside Québec, Hydro-Québec Production recorded net exports of 10.1 TWh, a historic quarterly high and a 2.0-TWh increase compared to the same period of 2016. The previous record, set in third quarter 2016, was 9.8 TWh.
Customer satisfaction reached 93% during the quarter, compared to 87% for the same period last year. This encouraging improvement is motivation to continue our efforts to maintain a high satisfaction rate, which requires an ongoing commitment. I am personally seeing to it that all our energy is focused on this goal every day.
Similarly, the performance of our customer relations centres is constantly progressing. At March 31, 2017, the average call wait time was 47 seconds, compared to 99 seconds at December 31, 2016. As for the call service level, the proportion of calls answered in less than 180 seconds was 95%, compared to 83% at the end of last year.