Filing a complaint with Hydro‑Québec

Fields marked with an asterisk (*) must be filled in.

Have you already contacted a customer service representative about the issue in order to try and find a solution?

First, please contact customer services to inform us of your situation. A Hydro-Québec representative will assist you. Most problems are resolved at this step.

Reason for your complaint

Do you have supporting documents (documents, photos, etc.) to include in your complaint?

IMPORTANT :

  • Please keep the originals because we may ask you to provide them.
  • If you are the proxy holder of the person filing the complaint, you must attach a proxy, duly completed and signed, unless you are already authorized to represent the person in dealings with Hydro-Québec.
    Request proxy and consent form
Accepted formats: PDF, Word, JPG or TIFF (Maximum size: 5 Mb per document)
Accepted formats: PDF, Word, JPG or TIFF (Maximum size: 5 Mb per document)
Accepted formats: PDF, Word, JPG or TIFF (Maximum size: 5 Mb per document)

Identification of complainant

You are
Type of representative

Identification of representative