Contact us
Important Notices
New measures to verify your identity
In order to protect your personal information, we have introduced new security measures. During an identity check, you will be able to request a security code by text message (SMS).
Learn more
Email or text fraud, or any event that could compromise Hydro‑Québec’s security or assets, such as electricity theft.
Report any activities that could compromise Hydro‑Québec’s assets (e.g., electricity theft), communication that seems fraudulent, unusual events near our facilities or any other suspicious situation in connection with Hydro‑Québec.
Report something through the Ouvrons l’œil hotline or online form
Outages
Report an outage
By phone
24 hours a day
When to report an outage?
If the outage does not appear on the map, call us.
Online services and Web resources
Hydro-Québec app
Track power outages and receive notifications.
Residential customers
How can we help?
General number
Business customers
How can we help?
General numbers
Rate G
Rate G with billing under $100,000/year
Rate G with billing over $100,000/year and Rates G-9, M and DM
Rate L or LG
- Your commercial officer will be happy to answer any questions you might have about your business needs.
- Find your commercial officer’s and account manager’s contact information in your Customer Space.
Head office
Hydro–Québec
Édifice Jean-Lesage
75, boulevard René-Lévesque Ouest
Montréal
(Québec)
H2Z 1A4
Canada