Contact us
Business hours on Easter weekend
Our offices will be closed from April 10 to 13.
Note that our power outage reporting service is always open, 24 hours a day.
Remember that you can manage your account easily any time in your Customer Space.
To protect Hydro-Québec personnel during the COVID-19 pandemic, we have taken some exceptional measures:
- We have reduced the size of our customer service teams.
- Our business hours have temporarily changed. You can reach us from Monday to Friday, 8 a.m. to 6 p.m.
- Remember that you can manage your account easily any time in your Customer Space.
Please note that though wait times may be longer than usual, we are there for you.
Outages
Report an outage
By phone
24 hours a day
When to report an outage?
If the outage does not appear on the map, call us.
Hydro-Québec app
Track power outages and receive notifications.
Residential customers
How can we help?
General number
Business customers
How can we help?
General numbers
Rate G
Rate G with billing under $100,000/year
Rate G with billing over $100,000/year and Rates G-9, M and DM
Rate L or LG
- Your commercial officer will be happy to answer any questions you might have about your business needs.
- Find your commercial officer’s and account manager’s contact information in your Customer Space.
Head office
Hydro–Québec
Édifice Jean-Lesage
75, boulevard René-Lévesque Ouest
Montréal
(Québec)
H2Z 1A4
Canada