To protect Hydro-Québec personnel during the COVID-19 pandemic, we have taken some exceptional measures:

  • We have reduced the size of our customer service teams.
  • Our business hours have temporarily changed. You can reach us from Monday to Friday, 8 a.m. to 6 p.m.
  • Remember that you can manage your account easily any time in your Customer Space.

Please note that though wait times may be longer than usual, we are there for you.

Outages

Report an outage

By phone

1800790-2424 1 800 790-2424

24 hours a day

When to report an outage?
If the outage does not appear on the map, call us.

When to call 911?

On social media

Get answers to your questions during regular business hours.

Hydro-Québec app

Track power outages and receive notifications.

Residential customers

How can we help?

General number

514385-7252
or 1888385-7252
514 385-7252
or 1 888 385-7252

Business customers

How can we help?

General numbers

Rate G

Rate G with billing under $100,000/year

1877956-5696 1 877 956-5696

Rate G with billing over $100,000/year and Rates G-9, M and DM

1800463-9900 1 800 463-9900

Rate L or LG

  • Your commercial officer will be happy to answer any questions you might have about your business needs.
  • Find your commercial officer’s and account manager’s contact information in your Customer Space.

Head office

Édifice Jean-Lesage
75, boulevard René-Lévesque Ouest
Montréal (Québec)  H2Z 1A4
Canada