Making a request for work – Residential customers

We are closely monitoring the COVID-19 situation and taking all necessary steps, in accordance with the measures implemented by the Québec government, to ensure the health and safety of the public and our teams. In the current context, we are unable to commit to specific dates regarding requests for work. Our customer services teams are unfortunately unable to provide you with more information in this regard. Whenever possible, please submit your requests in advance and allow for additional time.

We aim to provide the best possible service and listen to our customers.

Please fill out the form below for the following type of requests or work:

  • Request to move a pole, guy wire or power line, or reposition a pole
  • Report defective equipment
  • Request the removal of an object in contact with Hydro-Québec equipment
  • Other

Charges may apply and depend on the nature and extent of the work. You will receive an evaluation if charges apply.

Fields marked with an asterisk (*) must be filled in.

Do you have your Hydro-Québec customer number?