Phishing emails and text messages are currently in circulation
Do you think you have received a fraudulent email or text?
- Help us fight phishing and cybercrime by transferring suspicious text messages to the Canadian Centre for Cyber Security. Transfer suspicious texts to the following number: 7726.
- Send a copy of the email or text to Surveillance.Fraudes@hydro.qc.ca to let us know. Please include your name and a phone number where we can reach you if needed.
- If you receive such a message, do not click on any links it may contain because they will take you to a fake website with the same look and feel as Hydro‑Québec’s. In addition, Hydro‑Québec never contacts its customers to request a credit card number or demand payment by credit card.
Find out what to do if you think you’ve been the victim of a phishing scam.
New measures to verify your identity
In order to protect your personal information, we have introduced new security measures. During an identity check by customer services, you will be able to request a security code by text message (SMS). Learn more
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Due to a high volume of requests for work, it could take longer than usual to process requests and carry out work. In addition, we are currently unable to provide a date for work to be carried out for certain requests.
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