Rate adjustments effective April 1, 

Adjustments calculated in accordance with An Act mainly to cap the indexation rate for Hydro‑Québec domestic distribution rate prices and to further regulate the obligation to distribute electricity.

Electricity Rates

Effective since April 1, 

Conditions of Service

Effective since March 4, 2021

The Conditions of Service apply to all Hydro‑Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and Hydro‑Québec.

The summary of the Conditions of Service is intended for all Hydro‑Québec customers. It includes a section on voltage fluctuations and complaint handling.

Your Electricity Service Contract [PDF 243 kB]

Earlier versions of Electricity Rates and Conditions of Service

Electricity Rates

Conditions of Service

Complaint examination procedures

The document outlining the Complaint examination procedures for Hydro‑Québec customers is intended for all Hydro‑Québec customers. It includes the regular complaint examination procedure, the accelerated examination procedure in the event of a service interruption or notice of service interruption, and the accelerated examination procedure concerning Hydro‑Québec’s determination of a risk level for large‑power service contracts.

Complaint examination procedures for Hydro‑Québec customers [PDF 170 kB]