Phishing is a common type of e-mail and text fraud. It consists of sending a mass mailing by e-mail or text and pretending to be a legitimate company (e.g., Hydro-Québec). The primary objective is to obtain the recipients’ personal or financial information in order to steal their identity and their money.
It can be difficult to recognize fraudulent e-mails and texts because criminals are constantly perfecting their methods. Nevertheless, phishing e-mails and texts often share the following characteristics:
Stay alert at all times! If you have the slightest doubt about the validity of an e-mail with the Hydro-Québec logo and colors or a text purporting to be from Hydro-Québec, do not click on any links or open any attached files.
Instead, go to the company’s official Web site by entering hydroquebec.com in the address bar of your Internet browser. From there, you can safely access your Customer Space.
Do you think you have received a fraudulent e-mail or text? Contact the Canadian Anti-Fraud Centre immediately.
People have been making fraudulent telephone calls in which they pretend to be Hydro-Québec employees. If someone calls you asking for your credit card number in order to avoid having your electricity service interrupted, do not provide any information. Note that Hydro-Québec does not accept payment by credit card and thus would never ask for your credit card number.
You may receive a job offer that is allegedly from Hydro-Québec or one of its subsidiaries (e.g., Hydro-Québec International). If you answer, you will be asked to spend a certain amount of money to open your file and have it assessed.
This is a scam. The job offers and related promises are false. Use caution and do not send any personal information. In particular, do not send money.
All Hydro-Québec applications must be submitted to hydroquebec.com/emplois.