Hydro-Québec complies with the requirements of the Access Act pertaining to information it collects, uses, discloses and stores.
Access to your customer file
As a Hydro-Québec customer, you have the right to consult your file and to know what information Hydro-Québec has about you.
If you are the holder of an electricity account, you may obtain information on this account by calling the Customer services telephone number found on your Hydro-Québec bill during business hours.
You can also obtain information on your electricity account online by logging into your Customer Space.
Your confidential information may only be disclosed to you, unless you agree to make it accessible to a third party or if an exception is provided by the Access Act.