Electricity Rates

Effective since April 1, 2019

Conditions of service

Effective since April 1, 2019

The Conditions of Service apply to all Hydro-Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and the Distributor.

Conditions of Service [PDF 4,69 MB]

For any questions about public lighting, please contact business customer services.

The summary of the Conditions of Service is intended for all Hydro‑Québec customers. It includes a section on voltage fluctuations and complaint handling.

Your Electricity Service Contract [PDF 307 kB]

Complaint examination procedures

The document outlining the Complaint examination procedures for Hydro‑Québec customers is intended for all Hydro‑Québec customers. It includes the regular complaint examination procedure, the accelerated examination procedure in the event of a service interruption or notice of service interruption, and the accelerated examination procedure concerning Hydro‑Québec’s determination of a risk level for large-power service contracts.

Complaint examination procedures for Hydro‑Québec customers [PDF 207 kB]