Electricity Rates

Effective since April 1, 2018

Conditions of service

Effective since April 1, 2018

The Conditions of Service apply to all Hydro-Québec customers. They cover electricity service contracts, billing and payment, supply modes and connection to the system, as well as the rights and obligations of customers and the Distributor.

Conditions of Service [PDF 4,9 Mo]

For any questions about public lighting, please contact business customer services.

The summary of the Conditions of Service is intended for all Hydro-Québec customers. It includes a section on voltage fluctuations and complaint handling.

Your Electricity Service Contract [PDF 372 Ko]