Residential Customers     Online Services Report a move / Open or close an account Submit your meter reading Authorized Payment / Equalized Payments Plan Consent to disclosure of information an proxy to access my personal information ENERGY WISE Diagnostic Online Billing Online Payment Your consumption profile      Energy-saving tools and programs ENERGY WISE Diagnostic Lighting Electronic thermostats Pool timers Grant for existing houses Novoclimat Grant – Newly built home Recycle to protect the environment     Useful information Understanding my Bill Factors that influence my consumption Appliance consumption chart From the meter to my bill What's a kilowatthour Comparing two bills Trouble paying my bill Rate D Rate DM Rate DT (dual-energy) Service charges Self-generation – Net metering option Conditions for service The price of electricity (in and outside Québec) Water heater: A degree of importance If the power goes out – Only my home is affected If the power goes out – Neighborhood is affected Using electricity safely