Use of personal information
In order to enjoy Hydro-Québec's personal Online Services, you have to supply some identifying information. Without such information, we cannot provide the services.
Any personal information that Hydro-Québec collects through its Web site in the course of doing business, including providing services related to supplying electricity, running a contest or a promotion, providing a subscription to an e-newsletter or allowing you to submit comments or questions, will be used solely by authorized staff for the purposes for which it is collected.
All personal information will be handled in a confidential manner in compliance with the Act respecting Access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). Access to your file will be restricted to duly authorized staff.
You are responsible for keeping your access code, password and secret answer confidential.
Disclosure of personal information to a third party
Hydro-Québec will not disclose your personal information unless so required by law or ordered by a court of law, or when having a contract performed by a third party, in which case, confidentiality clauses will ensure the protection of your personal information.
Cookies are small files designed to facilitate and optimize your navigation on the Hydro-Québec Web site. Cookies are downloaded and saved in the memory of the device you are using to view different Web pages. Hydro-Québec cookies do not enable us to collect any personal information about you.
Most Web browsers accept cookies by default. You can change your browser’s privacy settings at any time to block cookies or delete saved cookies. This doesn’t prevent you from visiting our site, but could affect its performance during your visit.
We also use analytics that utilize cookies from our Web site to determine how people use the site, compile reports and provide other services involving activity on the site and Web use.
Obtaining your file
Under the Act respecting Access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1), you have the right to obtain your file and request that it be corrected if the personal information it contains is inaccurate, incomplete or equivocal, or if the collection, release or keeping of the information is not authorized by law.
Security of online transactions
The 128-bit Secure Sockets Layer (SSL) protocol is the most secure protocol currently supported by Web browsers. Once the connection is established, all the information you send us is automatically encrypted. A special icon (usually a padlock) in your browser indicates that the session is in encryption mode, thereby guaranteeing the confidentiality of your information. Our data network architecture also includes firewalls to prevent unauthorized access.