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Contact us
Technical support
Do you have technical questions about the website or the mobile app?
Accounts, billing and moving
Do you have questions about your bill, payment options or a move?
Residential customers
If you’re calling from outside Canada, dial +1 514 385‑7252.
Business customers ‑ Small power
Less than $100,000 in electricity per year
Business customers ‑ Medium power
$100,000 or more in electricity per year
Payment difficulties
Are you going through a rough time and having trouble paying your bills? We’re here to help.
Residential customers
Dedicated line ‑ Notice and service interruption in case of non‑payment
Help centre for low‑ and modest‑income households
Business customers ‑ Small power
Less than $100,000 in electricity per year
Business customers ‑ Medium power
$100,000 or more in electricity per year
Outages, planned service interruptions and equipment failure
Do you wish to report an outage, obtain information about a planned service interruption or report damaged equipment?
Available 24 hours a day, 7 days a week
Requests for work
Do you have questions about work on the system or a connection request?
Residential customers
Business customers ‑ Small power
Less than $100,000 in electricity per year
Business customers ‑ Medium power
$100,000 or more in electricity per year
Telephone line reserved for electrical contractors
Equipment problems ‑ Available 24 hours a day, 7 days a week
Vegetation control
Do you have questions about controlling vegetation near power lines?
Residential customers
Business customers ‑ Small power
Less than $100,000 in electricity per year
Business customers ‑ Medium power
$100,000 or more in electricity per year
Energy efficiency
Do you want to optimize your energy use? We can help.
Residential customers
LogisVert Efficient Homes Program
Grants for the implementation of energy efficiency measures in homes and residential buildings.
Hilo
Hydro‑Québec's smart home service that automates the management of your electricity consumption through connected devices.
Business customers ‑ Small power
Less than $100,000 in electricity per year
Business customers ‑ Medium power
$100,000 or more in electricity per year
Reporting misconduct
Do you want to report an incident or suspicious activity that you witnessed?
Ouvrons l’oeil hotline
Available 24 hours a day, 7 days a week
To report an imminent threat involving:
- Employees, the environment, or company assets
- Protection of personal information
- Fraudulent communications
- Electricity theft
- Sabotage or mischief on our equipment
- Suspicious vehicle or person near our facilities
Reporting service
Available 24 hours a day, 7 days a week
To report a violation of:
- The employee Code of Ethics
- Code of Ethics and Rules of Professional Conduct for Directors and Executives of Hydro‑Québec and its subsidiaries
- Supplier Code of Conduct
Are you a Large‑power ‑ Business customer ?
Your account representative can provide guidance and help meet your company's needs.
Do you have a general question about electricity service?
We also have an active social media presence.
Head office
Édifice Jean-Lesage
75, boulevard René‑Lévesque Ouest
Montréal (Québec) H2Z 1A4
Closed for renovations until 2029
Learn more