In December 2019, the Québec government adopted An Act to simplify the process for establishing electricity distribution rates. You are entitled to receive a credit if you received at least one electricity bill in your name in 2018 or 2019. Find out how the legislation will be applied.
This amount will be issued in the form of a credit or a cheque to Hydro‑Québec customers who received at least one electricity bill in their name in 2018 or 2019. The credit will be paid at the end of January 2020 at the earliest.
The amount that will be applied to your bill or sent to you by cheque will be equal to 2.49% of the electricity consumption you were billed between January 1, 2018, and December 31, 2019, before taxes.
To learn more about how the credit is calculated, go to the FAQ section.
If you received a Hydro Québec bill in your name in 2018 or 2019, you are eligible for a credit. Find the situation that applies to you, your company or the person you wish to obtain information for.
You don’t need to do anything. The amount will be applied to one of your bills between the end of January and the end of April 2020. Please look at your bills carefully because the credit will only appear once under Credit note.
Other questions? Refer to the FAQ section.
If the bills were addressed to more than one person in 2018 or 2019, but you and the people in question are no longer jointly responsible for a Hydro-Québec account, or you or your company has become solely responsible for the account, you are entitled to a credit by cheque. This cheque will be issued to the contract holder if there is only one or to all joint contract holders if there is more than one.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
Other questions? Go to the FAQs.
You are entitled to a credit. However, if your file shows an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
Other questions? Go to the FAQs.
You are not entitled to the credit under An Act to simplify the process for establishing electricity distribution rates. Only customers who received at least one electricity bill in their name in 2018 or 2019 are eligible, since the amounts accumulated in the variance accounts correspond to these years.
According to An Act to simplify the process for establishing electricity distribution rates, customers will benefit from a rate freeze as of April 1, 2020.
From 2021 to 2024, rates will be adjusted based on inflation.
In 2025, the Régie de l’énergie will determine the rates for the following years once Hydro‑Québec has filed its rate application.
An Act to simplify the process for establishing electricity distribution rates was adopted by the Québec government in December 2019. It stipulates that an amount of $535 million from the variance accounts required under the former rate system will be reimbursed to customers who received an electricity bill in 2018 or 2019. The legislation also provides for a rate freeze as of April 1, 2020, followed by rate adjustments pegged to inflation from 2021 to 2025.
All eligible people and businesses will receive a credit, which will be applied to their bill. For people or businesses that are no longer Hydro‑Québec customers, their credit will be applied to any amount due, after which they will receive the remainder by cheque, where applicable.
Because that is the period during which the amount to be issued to customers was accumulated in variance accounts.
No. Once the variance accounts are empty, Hydro‑Québec will no longer use them given that they will no longer be necessary under the new process for establishing rates.
Any person or eligible company that received an electricity bill in 2018 or 2019 will receive a credit.
You will automatically receive a credit on one of your bills by the end of April 2020. You don’t need to do anything.
If you are not sure who was listed as the contract holder, please check one of the bills associated with this account.
If the bills were addressed to more than one person in 2018 or 2019, but you and the people in question are no longer jointly responsible for a Hydro-Québec account, or you or your company has become solely responsible for the account, you are entitled to a credit by cheque. This cheque will be issued to the contract holder if there is only one or to all joint contract holders if there is more than one. As this amount cannot be transferred to your current account, please indicate the address where you would like the cheque to be sent.
If you have an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail.
If you received a Hydro Québec bill in 2018 or 2019, but you are no longer a Hydro-Québec customer, you are still eligible for a credit. However, if you have an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail.
Please confirm your current address so that we can send you a cheque, if applicable.
There are different ways you can do this:
Once we have your contact information, we will send you an account statement with the credit amount you are entitled to. You will then receive a cheque in the mail.
Please contact your electricity provider to find out the credit application rules, if applicable.
Yes, you are entitled to a credit for all the service contracts for which you were responsible between January 1, 2018, and December 31, 2019. The credit will be automatically applied to one of your bills by the end of April 2020. You don’t need to do anything.
Everyone who received an electricity bill in 2018 or 2019 is eligible for a credit. However, the amount will vary based on the person’s electricity use during that time.
The amount you receive is established based on your electricity use between January 1, 2018, and December 31, 2019, with taxes added.
The credit will be calculated as follows:
Electricity billed in 2018 + electricity billed in 2019 x rate* = credit amount
In the case of an average-sized home (158 m2) with a total consumption of 52,988 kWh for 2018 and 2019, the calculation would be $4,330 x 2.49% = $108
*The rate corresponds to the relationship between the accumulated amounts in the variance accounts and the actual revenue amount in 2018 and 2019.
Average credit for homes heated with electricity
If you are a Hydro‑Québec customer and you consumed electricity in 2018 or 2019, you are eligible for a credit, but you will not receive a cheque. The credit will be applied to one of your bills between the end of January and the end of April 2020.
If you received a Hydro‑Québec bill in 2018 or 2019, but you are no longer a Hydro‑Québec customer, you are also eligible for a credit. If you owe us money, the credit will first be applied to the amount due. Any remaining amount will be sent to you by cheque provided it exceeds $2.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
The credit will appear on the bill with your detailed consumption data, which is issued every other month. It will appear under Credit note and be applied to your monthly installment.
If you have a spread-out balance from the previous year, the credit will be applied to that balance.
If you have an unpaid balance and you do not have a payment arrangement with us, the credit will appear under Credit note and be applied to the amount due.
If you have a payment arrangement with us, the credit will appear under Credit note and be applied to one of your installments.
If the bills were addressed to more than one person in 2018 or 2019, but you and the people in question are no longer jointly responsible for a Hydro-Québec account, you are entitled to a credit. However, if you have an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail that is made out to all of the people who were responsible for that account. We will not issue a cheque for each person.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
If you and the people in question are still jointly responsible for a Hydro-Québec account, you do not need to do anything. The amount will be applied to one of your bills between the end of January and the end of April 2020.
If you have several service contracts in the same account, we will calculate the credit for all of the service contracts. The credit will appear on one of your bills by the end of April 2020.
When you receive the bill where the credit appears, you can view the calculation details on your Customer Space.
Given the wide range of possible situations, we encourage you to contact customer services to give us detailed information about your particular case.
If you received a Hydro‑Québec bill in 2018 or 2019, but you are no longer a Hydro‑Québec customer, you are entitled to a credit. However, if you have an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
Be careful! We will not ask you to provide personal information in response to an email, a text message or a phone call.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
All businesses that received an electricity bill in 2018 or 2019 are entitled to a credit, with the exception of electricity consumption billed under a special contract.
Given the wide range of possible situations, we encourage you to contact customer services to give us detailed information about your particular case.
If you were responsible for a company’s service contract in 2018 or 2019, you are entitled to receive the credit. However, if you have an unpaid balance, all or some of the credit will be used to settle your account. If the remaining amount exceeds $2, you will receive a cheque in the mail.
If you have still not confirmed your address, we will mail you a cheque, by the month of April 2021, to the last address in your file.
If you have any questions, please contact our customer services.
Your financial institution will determine whether the cheque may be cashed and may reserve the right to refuse the cheque since the company was struck off or dissolved.
