Frequently asked questions

1. How long will the "Time It Right" Rate Project last?
2. If I sign on, will I be able to withdraw from the project before the end?
3. Will Hydro-Québec be in regular contact with me?
4. Will I be able to stay informed about the project?
5. Will I still have access to my online consumption profile?
6. Will I need to buy any specific equipment?
7. I'm planning on moving this summer. Can I still take part?
8. Am I a good candidate?
9. What's the best way of spreading out electricity consumption?

1. How long will the "Time It Right" Rate Project last?
   Rates TOU and TOU+ will apply from December 1, 2008, to March 31, 2010.
   
2. If I sign on, will I be able to withdraw from the project before the end?
   Participants will never be forced to continue against their will. However, we are counting on their ongoing commitment to ensure the results are conclusive.
   
3. Will Hydro-Québec be in regular contact with me?
   If you are testing Rate TOU+, Hydro-Québec will advise you of critical peaks. Also, it will contact all project participants on several occasions during the course of the project to obtain feedback.
   
4. Will I be able to stay informed about the project?
   Hydro-Québec will keep you informed of how the project is progressing by regularly updating the "Time It Right" Web site. All relevant information will be posted on the site, along with tips on making the most of off-peak periods and saving even more.
   
5. Will I still have access to my online consumption profile?
   You may be unable to access your consumption profile for a little while. However, your detailed statement will contain a breakdown of your consumption by block of time, so you can keep tracking the amount of power you're using.
   
6. Will I need to buy any specific equipment?
   No, there is nothing you need to buy. Your meter will be replaced by our crews free of charge.
   
7. I'm planning on moving this summer. Can I still take part?
   Unfortunately, your enrolment in the project cannot be transferred either to your new address, or to the new occupants of your home. So if you are expecting to move, you are advised not to enrol in the project.
   
8. Am I a good candidate?
   If your schedule will allow you to shift your use of certain electrical appliances to different times, you will benefit from the project. If not, participating in the project will likely not be advantageous for you.
   
9. What's the best way of spreading out electricity consumption?
   Sometimes you can make substantial difference just by waiting a little while to use an electrical appliance. For example, you could postpone baths, showers and running the dishwasher until after 10 p.m., and you could do laundry, vacuuming and cooking on the weekend.