In consultation with your customer, you must complete a Document d'avant-projet and submit it Hydro-Québec using the file transfer module before the start date.

The Document d'avant-projet projet is not a project proposal.

You and your customer have 24 months in which to

• submit a project proposal to Hydro-Québec in order to obtain a Confirmation d'engagement d'un appui financier [letter confirming the amount of financial assistance] prior to commencing work on the project
  
  OR
• carry out the project and send your supporting documents to Hydro-Québec to receive the financial assistance to which you are entitled, if you have not submitted a prior proposal.

This step is optional: you can submit your customer’s project after the work is completed. If you want to skip this step, go to step 4.

• To prepare your proposal, fill in and submit the following documents using the file transfer module.
• Hydro-Québec will review the project proposal to ensure that it is complete and meets all Program eligibility criteria. The customer will then receive the validated PEP file along with one of the following:
  • A confirmation of financial assistance valid for 24 months: Hydro-Québec will confirm up to 80% of the amount established for all measures reviewed
  • A request to resubmit the project with changes
  • A statement advising that the project failed to meet all Program requirements or giving technical reasons for refusing the project
• If the project is completed as specified in the proposal, Hydro-Québec will pay 100% of the amount granted.

See list of documents to submit

• Streamlined procedure – Request for confirmation

When the work is completed, you must send Hydro-Québec a request for payment of financial assistance that includes the final versions of all required files and documents (see Step 3).

Even if you decide not to submit a project proposal to obtain a confirmation of financial assistance (See step 3), you must still forward the files and printed documents required when submitting a proposal.

See list of documents to submit

• Streamlined procedure – Request for payment

Once Hydro-Québec has received your request for financial assistance, the project approval process will begin. Hydro-Québec may visit the building to inspect the project and make sure the work has been carried out as specified in the proposal. The customer will be given two business days’ notice of any such visit.

Hydro-Québec reserves the right to adjust or cancel the financial assistance granted to the project if the inspector finds the work has not been carried out as specified in the project proposal.

Hydro-Québec reserves the right to require additional documents.

NB: Hydro-Québec sends a notice of completed technical check to the partnering professional, with a copy to the customer, for all projects, whether or not an on-site inspection is performed.

Hydro-Québec will send the customer a letter specifying the amount of the invoice for financial assistance and the taxes. The customer must then send Hydro-Québec an invoice for the amount of the financial assistance, plus taxes, as well as the completed form entitled Informations requises relativement au Relevé 27 – Déclaration du client.

On receipt of the customer’s invoice and the completed Informations requises relativement au Relevé 27 – Déclaration du client form, Hydro-Québec will pay the entire amount approved for the project.