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- Call 1 800 790-2424 and report the outage using our automated system (select 1). If Hydro-Québec is already aware of the outage, the system will tell you when we expect power to be restored. Otherwise, you will be transferred automatically to a Customer Service representative.
- For other urgent concerns, select 2 ("for an emergency") and you will be transferred immediately to a representative. Give whatever details you have: damaged pole, severed line, tree down on a line, etc.
- Turn all your thermostats off to prevent the system from overloading when power is restored.
- Unplug appliances that were running and electronic equipment (so they don't come on again when no one is home).
- Do not unplug the refrigerator or freezer.
- Leave one or two lights on.
- Use a battery-operated radio to stay informed of the situation.
- If it's cold outside, gather the whole family in one room and close interior doors.
- If you open the refrigerator and freezer doors as little as possible, your food will keep for 24 to 48 hours.
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