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Rates and services charges
Your rate is shown on your bill (D, DM or DT).
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The following charges apply to all residential customers, regardless of the rate they are paying.
Having a portion of the cost of certain services assumed by the customers who request them is a very widespread business practice. This principle makes it possible for us to be fair to all our customers.
The most common charges related to the various facets of Hydro-Québec's electricity service are outlined below.
| Administrative charges | |
| Service application | Amount |
| New file charge (new customers) | $50 |
| File administration charge (existing customers requesting modification of their service contract) |
$20 |
| Electricity supply charges | |
| Service application | Amount |
Charge for establishing service:
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| Travel charge without connection | $146 |
Disconnection charge:
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If the connection of your electrical installation necessitates an extension or modification to the overhead or underground system, you must also pay all or part of the cost of the work. Unit prices of costs set out in Schedule VI of Conditions for Electrical Service are listed in Chapter 12 of the Distribution Tariff. Some refunds may apply.
Service charges may change subject to approval by the Régie de l'énergie.
For more information, call the Billing and service number printed at the top of your electricity bill.
In no event shall this document take precedence over existing standards and bylaws.
Customer's service entrance
Portion of the customer's electrical installation extending from the service box (or equivalent) up to and including the connection point (usually located on the customer‘s service mast).
Hydro-Québec's service loop
Portion of the distributor's facilities made up of a set of conductors extending the distribution system up to the connection point.
Service box
A lockable or sealable metal box containing the main switch and, sometimes, breakers and fuses.
Connection
The action of connecting the customer's service entrance to the distributor's service loop or to the distribution system.