Image : Online services – Using more electricity?

Before calling, visit our Web site

Your bill has gone up and you want to find out why right away. It’s simple. Have your bill handy and go to our Web site. If you haven’t already done so, create a Personal Page by following the instructions on screen, then click on Consumption Profile.

You’ll most likely be able to figure out the reason for the change yourself. You can see the details in three personalized monthly charts:

Total consumption in kilowatthours (kWh)

Displays your consumption from the same month last year, so you can compare it with this year’s.

Temperatures in your area (°C)

Shows average temperatures in your region this year and last year at the same time.

Electrical heating in kilowatthours (kWh)

Estimates the amount of electricity used for heating, if you have an electrical heating system.

Key factors

All these things affect your hydro bill:

Temperature rising or dropping in your region
Lifestyle changes
Renovations
Additional appliances

User-friendly information source

Your Consumption Profile is available at all times so you can review the details of your electricity consumption and understand what makes it go up or down.

Outdoor temperature affects your electricity use.
Over 50% of the electricity used in electrically heated homes goes to heating.