Stakeholders |
Examples of Collaborative Mechanisms |
| Customers |
- Discussions on customer expectations and survey of customer satisfaction
- Mechanism for handling requests, complaints and claims
- HydroContact and Web site
|
| Communities |
- Liaison committees with municipalities and farmers (Union des producteurs agricoles)
- Teams in charge of community relations all over the province
- Municipal portal on the Web site
- Survey of community satisfaction and expectations
- Committees to maximize economic spinoffs
|
| Aboriginal communities |
- Aboriginal liaison officer on jobsites
- Team in charge of relations with Aboriginal communities
- Agreements and committees to facilitate Aboriginal participation in our activities
|
| Cultural communities |
- Forging of close ties with organizations that represent these communities
|
| Employees |
- Survey of employee satisfaction and motivation
- Worker committees for specific construction projects
- Joint health and safety committees
|
| Suppliers |
- Meetings with suppliers
- Web portal for suppliers
|
| Governments |
- Government relations teams
- Coordinating committees with certain provincial and federal authorities
|
| Investors |
- Investor relations team
- Publication of Financial Profile
|
| Media |
- Media relations teams
- Press releases and briefings
|
| Non-profit organizations, including environmental groups |
- Partnering with social economy organizations
- Donation and sponsorship program
- Collaboration with consumer associations on services for low-income customers
|
| General public |
- Survey of public satisfaction and image perception
- Web site and telephone line (1 800 ENERGIE)
|
| Universities and academia |
- Financial support for universities (projects, scholarships, research chairs, internships)
- Training agreements in areas of strategic interest to Hydro-Québec
- Web page for teachers
|
