| Stakeholders |
Sustainability issues |
Examples of means used |
| Customers |
- Services tailored to low-income customers and others with payment difficulties
- Increasing energy savings
- Customer satisfaction
|
- Working group with local associations
- Energy efficiency partnerships
- Table of customer expectations
- Survey of customer satisfaction
- Mechanism for handling complaints and claims
|
| Educational institutions |
- Development of a skilled workforce
- Education on key issues related to electricity
|
- Support for universities
- Technological partnerships
- Conferences and educational resource kits
- Exhibitions and conferences
|
| Employees |
- Sustainability principles applied to daily activities
- Health and safety
- Sustainability awareness and training
- Competent succession
|
- Sustainability training
- Awareness of sustainability principles
- Workplace health and safety committees
- Succession plan
- Orientation program for new employees
|
| General public |
- Education on key issues related to electricity
- Public satisfaction
|
- Exhibitions and conferences
- Awareness campaigns
- Web site and toll-free line
(1 800 363-7443)
|
| Governments |
- Information sharing
- Contribution to Québec's Government Sustainable Development strategy
|
- Partnerships and participation in joint committees
|
| Investors |
- Presentation of the competitive advantage offered by hydropower in the context of climate change
|
- Periodic meetings with investors on results and risk management
- Dedicated Web site for investor relations
- Financial profile
|
| Local and Aboriginal communities |
- Acceptability of projects
- Integration of facilities into the environment
- Respect for local values and cultures
- Public health and safety
|
- Teams in charge of community and Aboriginal relations
- Partnering arrangements
- Liaison committees with municipal associations
- Support for local initiatives in connection with projects and other activities
- Execution of studies and dissemination of information on public health and safety
|
| Non-governmental organizations |
- Establishment of mutually beneficial relationships
|
- Liaison committee with the Union des producteurs agricoles (Québec farm producers' union)
- Cooperation with consumer associations
- Various partnerships
- Donations and sponsorships
|
| Suppliers |
- Introduction of sustainable specifications in procurement policies
- Maximization of economic spinoffs
|
- Partnerships
- Dedicated Web site for suppliers
- Economic spinoffs committee
|
| Unions |
- Harmonious labor relations
|
- Workplace health and safety committees
- Joint committees
|
