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Our Integrated Approach

Relations with Stakeholders


Hydro-Québec maintains close relations and works in partnership with organizations concerned by its projects and operations. The company also regularly surveys the expectations and concerns of groups and publics affected by its activities in order to improve its practices and management.


Stakeholders

Examples of Collaborative Mechanisms
Customers
  • Discussions on customer expectations and survey of customer satisfaction
  • Mechanism for handling requests, complaints and claims
  • HydroContact and Web site
Communities
  • Liaison committees with municipalities and farmers (Union des producteurs agricoles)
  • Teams in charge of community relations all over the province
  • Municipal portal on the Web site
  • Survey of community satisfaction and expectations
  • Committees to maximize economic spinoffs
Aboriginal communities
  • Aboriginal liaison officer on jobsites
  • Team in charge of relations with Aboriginal communities
  • Agreements and committees to facilitate Aboriginal participation in our activities
Cultural communities
  • Forging of close ties with organizations that represent these communities
Employees
  • Survey of employee satisfaction and motivation
  • Worker committees for specific construction projects
  • Joint health and safety committees
Suppliers
  • Meetings with suppliers
  • Web portal for suppliers
Governments
  • Government relations teams
  • Coordinating committees with certain provincial and federal authorities
Investors
  • Investor relations team
  • Publication of Financial Profile
Media
  • Media relations teams
  • Press releases and briefings
Non-profit organizations, including environmental groups
  • Partnering with social economy organizations
  • Donation and sponsorship program
  • Collaboration with consumer associations on services for low-income customers
General public
  • Survey of public satisfaction and image perception
  • Web site and telephone line (1 800 ENERGIE)
Universities and academia
  • Financial support for universities (projects, scholarships, research chairs, internships)
  • Training agreements in areas of strategic interest to Hydro-Québec
  • Web page for teachers

 
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