Our Approach

Relations with Stakeholders

A credible sustainable development approach must include ongoing relations with primary stakeholders.

Over the years, Hydro-Québec has developed a variety of effective collaborative mechanisms for gaining insight into its stakeholders' needs and concerns. The company's objective is to reconcile sometimes conflicting expectations, while remaining consistent in its activities and projects

The following table presents some examples of these mechanisms. See also the summary table on page 10 of the Sustainability Report 2008.

Stakeholders	Examples of collaborative mechanisms
Communities, including Aboriginal	Liaison committees with municipal associations and the farm producers' union (Union des producteurs agricoles) Teams in charge of community and Aboriginal relations Support for local initiatives in connection with projects and other activities
Customers	Table of customer expectations Survey of customer satisfaction Mechanism for handling complaints and claims Partnerships for the Energy Efficiency Plan
Educational institutions	Support for universities Conferences and educational resource kits Technological partnerships
Employees	Employee satisfaction survey Corporate succession plan Workplace health and safety
General public	Satisfaction and perception survey Web site and toll-free line (1 800 363-7443)
Governments	Partnerships and committees with various departments
Investors	Periodic meetings with investors on results and risk management
Non-governmental organizations	Cooperation with consumer associations Donations and sponsorships
Suppliers	Sustainable procurement Web site for suppliers Partnerships for the Energy Efficiency Plan
Unions	Collective agreements Joint training activities Joint committees on workplace health and safety