Serving Customers Effectively
	Satisfying our customers Helping customers save energy Responding to complaints and claims Meeting special needs Protecting customer privacy

	Making a Commitment to Society
	Support for causes and organizations Support for research and education Commitments to community organizations Informing the Public

	Working with Investors and Managing Risk
	Dialoguing with investors Managing business risk

	Working with Communities
	Interacting with municipalities and farmers Taking part in community initiatives Concluding agreements with communities Promoting the development of Aboriginal communities

	Partnering with Communities
	Consulting local communities Consensus with stakeholders Following through on our commitments Contributing financially to local and regional initiatives

	Ensuring Public Health and Safety
	Attending to public safety and security at our facilities Monitoring mercury levels in our reservoirs

	Teaming Up with Suppliers
	Environmental requirements Environmental compliance monitoring

	Informer les médias et la population

	Providing a Stimulating and Respectful Work Environment
	Knowing our workforce Ensuring employee health and safety Providing fair and equitable working conditions