Hydro-Québec strives to determine the public’s needs and concerns and take them into account in its administration. It measures public satisfaction with its operations and projects on an annual basis.

Overall public satisfaction

  • Percentage of the population “very” or “quite” satisfied since 2013: outcomes have improved since 2015, going from 82% to 91% in 2016.

Since 2013, a sample of respondents has been drawn from our customer database; previous surveys used a random sample drawn from the general public. At the end of 2016, 91% of customers reported being “very satisfied” or “quite satisfied”: 9 points higher than in 2015. Sample: 3,600 customers per year. Maximum margin of error: ±1.6% (19 times out of 20).