Hydro-Québec strives to determine the public’s needs and concerns and take them into account in its administration. It measures public satisfaction with its operations and projects on an annual basis.

Overall public satisfaction

  • Percentage of the population “very” or “quite” satisfied since 2013: outcomes have improved since 2015, going from 82% to 92% in 2017.

Since 2013, a sample of respondents has been drawn from our customer database; previous surveys used a random sample drawn from the general public. By the end of 2017, 92% of customers reported being “very satisfied” or “quite satisfied,” a slight increase over 2016.

Sample: 3,600 customers annually (approximately 300 monthly interviews). Maximum margin of error: ±1.6% (19 times out of 20).